“It’s business, not personal” is BS. Businesses are made of people; they’re inherently personal. I recently got very emotional over a business issue because I care. Some people took issue with that. I’d do it again. Leaders need to see their team members as people first, employees second.
Being a heart-centered, empathic leader is what helps teams grow healthy and strong. Take care of your people and they will take care of your customers who will take care of your investors and shareholders. It’s that simple—give a damn and show it through your actions and words.