Category: creativity

creativity

In the pause: Thinking of Lady Liberty

Christa Avampato

When I worked at Amex from 2008-2012, I would sneak away from my desk for a few minutes, go up to the 50th floor, and look out the big bay windows at New York Harbor, one of the busiest harbors in the world that has very strong currents and tides.For me, New York Harbor was then and is now a powerful allegory to our nation’s circumstances. A few minutes with that view kept me sane and calm in times that were anything but. Seeing the Statue of Liberty and Governors Island reminded me that no matter how troubled the waters of our nation are, we would be okay if we could all hang together and support one another.

I’ve been thinking about that view a lot lately as we face times that seem just as uncertain and frightening with the executive orders regarding immigration and the battle now being waged around financial regulation. How can we disagree so vehemently and remain united? How do we move forward when there is such fundamental disagreement on a human level? These are questions I will continue to consider in the coming months and years. I’ll let you know what I find.

creativity

In the pause: Beneath the surface

Christa Avampato

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Yesterday I had a conversation with a college friend of mine about our struggles during the years we were in school. That conversation perfectly fits the sentiment behind this lovely piece of art that my amazing friend, Alex, sent to me as a gift. Below the surface of what we show to others, there is so much going on. Hope and dreams, struggles and hardships, that few others know about.

It’s with this idea that I try to approach situations, particularly ones that are difficult to understand. We’re all fighting battles no one knows anything about. Our experiences, thoughts, and beliefs are all filtered through the lens of our past. One idea that Alex has taught me is that we all have blindspots. And the only way to really see clearly is to listen intently to the experiences of others.

As this piece of art so beautifully reminds us, there is much going on beneath the surface of our own hearts. We can get to the root of our own struggles by sitting quietly, pausing life for a few minutes, and listening for whatever arises. It is all connected. We are all connected. Things will shift and change and challenge us in ways we don’t always understand in the moment. Keep the faith. Something bigger than us is at play and our only job is to discover what that is, and to help others discover it, too.

Thank you, Alex, for this thoughtful reminder and gift. I love it!

creativity

In the pause: Reflections on my college years at Penn from an Amtrak train

Christa Avampato

I recently took an Amtrak train up to New York for a long weekend. I love the train for many reasons, especially because it gives me a chance to roll past my alma mater – the University of Pennsylvania. I always get a little teary eyed. Those years were hard for me. I learned a lot. Struggled a lot. Grew a lot. And growth is often painful. It’s uncomfortable to become something. It’s scary and difficult. And yet, it must be done. To become the people we’re meant to be, we have to grow and evolve. We need to learn hard, painful lessons about life, about the world, and about ourselves. Sometimes I think it’s a miracle of the highest order that I even survived. Do I wear my diploma like a badge of honor? You bet I do. I earned every letter of that sucker and then some. I wouldn’t want to do it over again, and yet I’m grateful for it. It taught me to stare into the fire and smile instead of flinch. And that kind of strength is invaluable. It erases fear.

creativity

In the pause: More data on our national economy

Christa Avampato

As a follow-up to my post a few days ago (Leading Economic Indicators We All Need to Watch), I had a conversation with one of my former business professors. I wanted to get his perspective on my concerns and about the economy to see if there were other indicators I should be watching. He mentions a few here and details some of his very real concerns as well. He is someone who constantly watches the global and national economy, as well as the stock market, so I trust his advice, guidance, and thoughtfulness. I hope this is helpful to you as well.

“Christa:

Nice to hear from you!

Like you, I’m feeling a bit uneasy about the stock market right now. Very high P/E multiples. To justify those prices will take an extraordinary breakout of growth in the US (and world) economy. The saving grace is that the financial industry still looks fairly stable—bigger capital bases than in 2007, more conservative lending, etc. If there is a downturn in the next year or so, I don’t think it will have the force of 2008. But still, a downturn is a downturn and something to be prepared for.

Your blog post offers some very good advice. I encourage people to keep 12-18 months’ worth of living expenses in fairly safe and secure investments. And I remind them of the old adage that there are two ways to be rich: one is to have a lot of money; and the other is to have simple needs. Avoid running up debt balances (except for education and a home mortgage). And the most important asset one has is between one’s ears: keep learning so as to stay valuable to your employer—that’s the best defense against a layoff.

Hope these comments help.

Be well.”

 

creativity

In the pause: CEOs of America, we need you to have the same courage as Howard Schultz of Starbucks

Christa Avampato

Over the weekend, Howard Schultz, the CEO of Starbucks, issued a statement to every partner (employee). I teared up reading the strong and courageous stance he’s taking on immigration, healthcare, the Deferred Action for Childhood Arrivals (DACA) program, refugees, and Mexico. Now this is a leader we should all emulate. Business is, first and foremost, about people. The full statement and link are below.

“Dear partners,

I write to you today with deep concern, a heavy heart and a resolute promise. Let me begin with the news that is immediately in front of us: we have all been witness to the confusion, surprise and opposition to the Executive Order that President Trump issued on Friday, effectively banning people from several predominantly Muslim countries from entering the United States, including refugees fleeing wars. I can assure you that our Partner Resources team has been in direct contact with the partners who are impacted by this immigration ban, and we are doing everything possible to support and help them to navigate through this confusing period.

We are living in an unprecedented time, one in which we are witness to the conscience of our country, and the promise of the American Dream, being called into question. These uncertain times call for different measures and communication tools than we have used in the past. Kevin and I are going to accelerate our commitment to communicating with you more frequently, including leveraging new technology platforms moving forward.  I am hearing the alarm you all are sounding that the civility and human rights we have all taken for granted for so long are under attack, and want to use a faster, more immediate form of communication to engage with you on matters that concern us all as partners.

I also want to take this opportunity to announce specific actions we are taking to reinforce our belief in our partners around the world and to ensure you are clear that we will neither stand by, nor stand silent, as the uncertainty around the new Administration’s actions grows with each passing day:

Support for DACA: As I wrote to Senators Graham and Durbin this week, we are enthusiastically behind their work to support “Dreamers” across our country – including those young men and women who are part of the Deferred Action for Childhood Arrivals (DACA) program. There are nearly three-quarters of a million hardworking people contributing to our communities and our economy because of this program.  At Starbucks, we are proud to call them partners and to help them realize their own American Dream.  We want them to feel welcome and included in our success, which is why we reimburse them for the biennial fee they must pay to stay in the program and why we have offered DACA-related services at our Opportunity Youth hiring fairs.

Hiring Refugees: We have a long history of hiring young people looking for opportunities and a pathway to a new life around the world. This is why we are doubling down on this commitment by working with our equity market employees as well as joint venture and licensed market partners in a concerted effort to welcome and seek opportunities for those fleeing war, violence, persecution and discrimination.  There are more than 65 million citizens of the world recognized as refugees by the United Nations, and we are developing plans to hire 10,000 of them over five years in the 75 countries around the world where Starbucks does business.  And we will start this effort here in the U.S. by making the initial focus of our hiring efforts on those individuals who have served with U.S. troops as interpreters and support personnel in the various countries where our military has asked for such support.

Building Bridges, Not Walls, With Mexico: We have been open for business in Mexico since 2002, and have since opened almost 600 stores in 60 cities across the country, which together employ over 7,000 Mexican partners who proudly wear the green apron. We have sourced coffee from Mexico’s producers and their families for three decades and last fall, we also announced the creation of a farmer support center in Chiapas to help accelerate our collective ability to grow and export some of the world’s finest coffees from this important growing region, while donating more than $2 million to support the livelihood, food security and water quality of coffee producing communities in Oaxaca.  With the support of thousands of Starbucks partners and millions of customers, we have also donated over a million coffee trees to support 70,000 families, and we will be expanding the initiative this year to generate another 4 million tree donations. Coffee is what unites our common heritage, and as I told Alberto Torrado, the leader of our partnership with Alsea in Mexico, we stand ready to help and support our Mexican customers, partners and their families as they navigate what impact proposed trade sanctions, immigration restrictions and taxes might have on their business and their trust of Americans.  But we will continue to invest in this critically important market all the same.

Our Healthcare Commitment to You: Finally, let me restate what we have recently communicated with you about the Affordable Care Act – our commitment remains that if you are benefits eligible, you will always have access to health insurance through Starbucks.  Many of you have expressed concerns that recent government actions may jeopardize your ability to participate in the Affordable Care Act. If the recent Executive Order related to health care remains in place and the Affordable Care Act is repealed causing you to lose your healthcare coverage, you will always have the ability to return and can do so within 30 days of losing that coverage rather than having to wait for an open enrollment period. If you have any questions or concerns, please contact the Benefits Center at 877-728-9236.

In the face of recent events around the world, let me assure you that we will stay true to our values and do everything we can possibly do to support and invest in every partner’s well-being while taking the actions that are squarely within our ability to control. This is our focus: providing a Third Place of respite for those around the world who seek it, daily.

Starbucks has and will always stand for opportunity – opportunity for our young people who are working to land their first job in the 75 countries where we do business, opportunity for our farmers who care so deeply for the highest of quality coffee we offer to customers all around the globe, and yes, opportunity for those who come to America in search of their own fresh start – whether that is with Starbucks directly, or through our suppliers or our partner companies.

If there is any lesson to be learned over the last year, it’s that your voice and your vote matter more than ever. We are all obligated to ensure our elected officials hear from us individually and collectively. Starbucks is doing its part; we need you to use the collective power of your voices to do the same while respecting the diverse viewpoints of the 90 million customers who visit our stores in more than 25,000 locations around the world.

So, while we seek to understand what the new Administration’s policies mean for us and our business both domestically and around the world, I can assure you that we will do whatever it takes to support you, our partners, to realize your own dreams and achieve your own opportunities. We are in business to inspire and nurture the human spirit, one person, one cup and one neighborhood at a time – whether that neighborhood is in a Red State or a Blue State; a Christian country or a Muslim country; a divided nation or a united nation. That will not change.  You have my word on that.

Onward,

Howard”

https://news.starbucks.com/news/living-our-values-in-uncertain-times

 

creativity

In the pause: The doors of this country stay open

Christa Avampato

To my friends who are immigrants and to my friends who are Muslim, please know that there are many people (myself included) who stand and will continue to stand in solidarity with you and your families. I will march with you, fight for you, donate money to the ACLU Nationwide for you, and volunteer my time, talents, and efforts to make this country safe for you. The doors of this country stay open, as they were to my grandparents and to the ancestors of everyone else I know who calls America home. On my walk around my D.C. neighborhood with Phineas today, I saw signs of welcoming, acceptance, love, and resistance everywhere. I wanted to share these with you so that you know you are not alone, not now, not ever. We are here, and we’re not going anywhere.

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creativity

In the pause: Leading economic indicators we all need to watch

Christa Avampato

Buried deep in the Business & Finance sections of media channels, there are some leading economic indicators that we all need to watch. I have to admit that I’m getting very nervous. I’m beginning to feel like it’s 2007 so I’m making plans with my money. You’ll find a mini-action plan at the bottom of this post. I hope it helps. Please feel free to share this post with anyone whom you think would be interested. I don’t have a crystal ball. This is just what I’m seeing, reading, hearing, thinking, and doing. I put links below for you to reference:

  1. Executives at Wall Street’s largest banks are dumping stock, and I mean dropping shares like they’re hot potatoes. They have sold nearly $100 million worth of stock since the election. And it’s not just some of them. It’s all of them! Bankers dump stock because they think now is the best deal they’re going to get for a good long while. They’re smart as hell when it comes to these kinds of predictions so pay attention to them. Yes, the Dow hitting 20,000 is a big, flashy story. But honestly, that’s all it is. Don’t think that means good times are ahead. The Dow is going to seesaw like it’s on an elementary school playground for years to come. In July 2007 the Dow hit a record 14,000 and then it plummeted to 6,547 in March 2009. Those were dark times filled with panic. There is a high degree of volatility in our economy right now, and by all accounts that volatility is going to continue to a frightening degree.
  2.  Emerging markets are selling debt at record numbers. Argentina’s finance minister explains why in an interview with the WSJ: “Nobody knows what’s going to happen to U.S. interest rates with Mr. Trump as President. We have to reduce the level of uncertainty that there is now. The right decision is to minimize financing risks.” Again, finance ministers in foreign countries are seasoned professionals who spend their waking hours watching economies and policies. This is all they do, so when they make statements like this, it’s very significant. We need to listen to them.
  3. Contrary to all of the hoopla from the West Wing this week, American corporations are not investing in their businesses. They are stockpiling cash to the tune of $1.9 trillion, the most cash they have ever held. Ever. This isn’t rainy day savings. This is flat-out hoarding. Why would they do that? The same reason you would stockpile cash—because they are worried about what’s ahead. By having cash on-hand, they will be able to make adjustments and survive. In a difficult economy, cash is life (literally!) Accountants and finance professionals help companies manage and hedge their risk. Again, they know what they’re doing.

Look, I have no desire to relive those frightening years of 2008 – 2012. They were awful. But please understand that in the case of global economics, there is very little that ordinary individuals like you and I can do to impact this outcome. This is an issue that is truly in the hands of fiscal policy makers and elected officials. Trump’s volatility and foreign policy decisions will move markets. I wish that weren’t the case, but it is. So here’s what I’m doing to protect myself:

  • Increasing my cash savings. I’m still savings for retirement in my 401K and IRA, but I’m not making any significant purchases that will put me behind the 8-ball financially. I have a lot of friends who bought houses, cars, and the like in 2007 just after we graduated from business school. Some paid dearly for those decisions for years. I have an emergency fund if my job evaporates or I have a medical emergency. Liquidity will be the name of the survival game if our economy goes belly up again like it did in 2008.
  • I’m continuing my side hustles as a freelance writer and I don’t spend any of that money. I save it. The extra income really helps.
  • I have a plan if lose my job tomorrow. I know it is scary to think of things that way. I know it isn’t optimistic. I know it sounds like Doomsday is on our doorstep. No one wants to think about this. But we must. Please. Just have the plan ready to go, and then get back to work.
  • Now is the time to up your skills and make yourself more marketable. I’m now thinking of ways to do that through volunteer work and free or low-cost trainings. Now’s the time to break out our jack-of-all-trades game faces.
  • If you are in a job that looks shaky now, I would strongly encourage you to look for a new job and get out ahead of the storm. If your company is unstable now, it will only get more unstable with a rocky economy. Don’t cross your fingers and hope everything will work out alright. Now is not the time to preciously cling to feeling badly about leaving your company, or your boss, or your coworkers. The only one who’s going to make things alright for you is you, and remember a company will protect its own survival before it protects your job. When their backs are up against the wall, people become line items. I know that’s painful to hear; it’s also truthful. I watched 10s of 1000s get laid off from my company from 2008-2012. It was harrowing. I still feel sick about that time. Companies are survivalists so we must be, too. Take care of you.

I wish this were a sunnier post. I wish like hell that I had great news for you when it comes to the economy. But listen, knowledge is power and protection. I would be delighted to be completely wrong about all of this though I’m of the belief that it’s better to have a plan you never need rather than needing a plan you never have.

And if you need help, please let me know. I am not a finance expert by any means so please don’t take this advice as such. I do read a copious amount of information on a daily basis in dozens of channels. I try to stay as informed as possible on a wide variety of subjects. As I learn and understand more, I will of course share it. Together, watching out for one another, we are stronger and more resilient. If last week is any indication, we’re in for quite a ride for at least the next 18 months until the midterm elections. At least we’re all in the same boat. Now let’s row in the same direction.

creativity

In the pause: Mr. Trump, let me use my design thinking experience to help with Mexico

Christa Avampato

I wrote this letter to Donald Trump. And then I sent it to every senator and congress person I admire and respect since I don’t have any voting representation as a D.C. resident. I figured it can’t hurt and it might help. I understand that this will likely fall on deaf ears. I write it not for any recognition but because I think we can and must do better than a wall and a 20% tax. Mexico is our dear friend, neighbor, and second largest trading partner. If this relationship falls apart, it could very well be a lynchpin to our economy and society. The consequences are literally painful to me, and I can’t just watch it happen without saying something, without trying to do something right now. I have too many friends living in Mexico and living here in the U.S. who are from Mexican descent. I posted this on Facebook and was roundly criticized for writing this letter by a few people. I stand by the suggestion that design thinking can save this relationship before it’s too late.

“Dear Mr. Trump,
As a fellow Penn alum, I’m hoping that I can help with the U.S. relationship with Mexico. I know that there are people who want you to build a wall, but I have a cheaper, more effective solution. I hope you’ll be open to hearing it.

What we need to do in Mexico, as in many areas of policy, is to discover root causes and treat them. Building a wall on the border with Mexico, while it may look like progress, is not. It is a bandaid that treats the symptom; what we need to do is work with Mexico to treat what’s ailing that nation and its economy.

As a business woman, product developer, and someone who believes and works in the design thinking space, what we need is a discovery process. Why are people from Mexico coming to the U.S. illegally? And then to go a step further, what would it take for them to want to stay in Mexico? That latter question is the difficult one to answer, but I promise you that it holds rich rewards. While we may assume that we know all of the answers to why people come to the U.S. illegally, I have often found that a design thinking project uncovers reasons we never even imagined were possible. The only way to get that learning is to sit down and listen to people. Ask open-ended and high-quality questions, and then let them tell you about their lives and what’s painful for them. Then, heal those pain points through collaborative efforts.

In this case with Mexico, we’d not only save money and develop a better solution, we’d also improve the lives of countless people. And isn’t that what we all want? Don’t we all want a world that’s peaceful and prosperous? Don’t we all want to leave this planet a better place than we found it? Isn’t that the very basis of humanity and the purpose of life? I’d like to think that you share this belief, and that your advisors do as well. I can help.

I’ll make you a deal. I’ll do this project for free. I don’t need a dime. I’ll donate all my time, efforts, and talents. I’ll quit my job tomorrow and do this if given the chance.

Thanks for your consideration,
Christa Avampato”

creativity

In the pause: The value of hope

Christa Avampato

In business school, one of our professors was famous for his line “Hope is not a strategy.” While I appreciate the sober practicality of this advice, hope has a very prominent role in our lives: hope is fuel. It helps us rise, roll up our sleeves, and get to work. Is there anything more inspiring than a dream? Is there anything more empowering and emboldening than a vision of the world we want to live in? Have hope, and use it. (And hat tip to my friend, Michael, for inspiring this post.)

creativity

In the pause: Prayers of healing for Phineas

Christa Avampato

Phineas had surgery to remove a small mass on his gum and several teeth along with it. It turned out to be a bigger mass than the veterinarian thought it was during the exam. Whether it grew in size between the exam and the surgery or if they underestimated it, I don’t know. I had a hard time holding it together at work. On my way to pick him up I had myself a good, long cry on the metro. He’s in a lot of pain and on heavy medication during this two-week healing process. The lab will biopsy the mass and let me know if it is benign or malignant, and then we will go from there. Obviously, I hope it’s benign. If it is malignant, then he will get the very best care that money can buy so long as he can have a high quality of life. Again, I’m immensely grateful that I got him pet insurance when I adopted him.

I get choked up when I think about it; I know someday I will have to let go of Phineas. I made that deal with the devil, and I accept it. I’m just not ready yet. Not now while it seems that the country (and maybe the world) is falling apart and my future feels so much in flux. I understand that there is no good time to lose an animal you love, and especially not one as dear as Phineas is to me and so many others who know him. But Universe, really, now is not a good time. And it won’t be a good time for a good long while. So if by chance you could help this little guy maintain his unsinkable nature for a while longer (maybe 20 years or so, just until I get my general sense of anxiety under control) then I would really appreciate it. Thanks for your consideration.