
When I joined American Express in the summer of 2008, my first project was to develop a photo gift card that would give customers the opportunity to put a personal photo on a gift card. On Thursday, that product was featured on The Ellen Show with the original template design I worked on. My VP at the time said I had a $200K budget and 7 weeks to launch the product from start to finish or I’d be out of a job. He also said he and my director had no time to help me. This happened the same day Lehman Brothers failed, the bottom fell out of the economy, and the company embarked on its first major round of layoffs as the stock price fell to a record low of $9 / share. Panic was everywhere, and for good reason. I put my fear aside and got to work because I needed that job. The project launched on time and under budget, and the product is still going strong today despite intense criticism from many of my then co-workers.
Some day I’ll write about everything I learned during those dark days of our economy. Here’s the biggest lesson: in every circumstance, we have to rise above fear and criticism to do our best work. We have to look way out onto the fringes and trust our creative gut to pull the trigger, even and especially during difficult times. In the short run, this is a tough path though eventually history rewards us with the knowledge that our intuition is one of our most powerful and valuable possessions. It will always guide us in the right direction if we allow it to have its say.








