Category: career

career, education, failure, Seth GodinSpr

"Failure as an event" ~ Seth Godin

Christa Avampato

I’ve been reading Seth Godin’s blog a lot recently and he recently wrote a post about the dreaded “F” word – Failure. We shutter at the very thought of it. We are told this is the last thing on Earth we EVER want to do or be. It’s a death sentence. Seth has a different perspective, and in the economy we’re living in, his view is critical to our long-term health. For Seth, failure is learning. 


I thought a lot about this yesterday as I worked away at my desk, thinking about the 10% of my company that was be laid off this week. I’m sending those people all of the good energy I can scrounge up, and I am incredibly grateful to have my job. A number of my classmates have lost their jobs, some of them having to leave the country because their visas expired without a company to sponsor them. I’ve been thinking a lot about them lately, praying for them, hoping that even in this unfortunate economy they can find a way through. I’ve been wondering how I’d feel if I was the one who had lost my job. Would I feel like a failure? And if I did, what would I do to turn it into a learning, as Seth suggests? And this led me to think about the times I’ve failed, and what that failure meant to me.

At first I had difficulty thinking of any time I’ve failed – my mental blocking mechanism was running on overdrive to keep those failures at bay. But they’re important. So I kept digging into the recesses of my mind, and the failures were there, in abundance. Here are some of the big ones and what they taught me:

My college running career
I had dreams of running in college though I knew no one makes a living after school doing that. It prompted me to consider applying to Penn because of the Penn Relays, the world-class running event hosted by the school. My junior year in high school I injured myself so badly that I had trouble walking for the entire cross-country season and the Spring track season. My hope for a college running career went down the drain. But Penn stayed on the list of schools I applied to. I was accepted on merit, not as a runner. And it became my alma mater. I learned the very valuable lesson of diversification. I was a good runner, but I was an even better student. I worked as hard on the track as I did in the classroom. And that diversification saved me.
  
Princeton
But Princeton was my first campus crush. I wanted in, badly. I was going to study engineering and walk the same grounds as Einstein, my scientific hero. It was love at first site. But the school didn’t love me back. I cried, a lot. For the first time in my life, someone told me I wasn’t smart enough. And that was crushing. And very good for me, long-term, because it tempered by dangerously large ego and taught me how to rise above defeat with grace.  

Penn, at first
I got two C’s my first semester at Penn in courses for my major. I had gotten one B+ in school in my entire life prior to college, and that crushed me. But C’s??? What was going on here? I was dealing with the fall out of losing my dad, and being a very poor kid at a very rich school. I was WAY out of my league. These kids were smart, much smarter than me, well traveled, ambitious. I had to sprint to keep up with their leisurely strolls in every facet of my college career. I was an alien on those grounds until I found a niche in the theatre community that would change the course of my life, even though I didn’t know it at the time. I learned how to be flexible, how to adjust and change course. I got comfortable with being uncomfortable. I gained a work ethic that has served me well for over a decade now. And because I knew how it felt to not feel accepted, I gained an empathy for outsiders and learned to value, appreciate, and seek out extreme diversity.   

My relationship with my dad
I lost my dad when I was a teenager. We never got along. Ever. And he passed away before I had the chance to understand him and his perspective. We never made amends, and we never will. His death taught me about forgiveness, of others and of myself. And there is no time like the present to offer and ask for forgiveness. His short life taught me about the urgency of living. And the massive disappointment that he faced in his life, that ultimately destroyed him, taught me that we must put aside failure, and move forward, grateful for what we do have rather than dwelling on what we don’t have. 

Several long-term romantic relationships
If I had married any of the boyfriends I thought I might marry, I’d be divorced 5 times over by now. It is only now that I really feel I have come into my own, understand who I am, and have the confidence to live the life I imagine. Marrying any of my past boyfriends would have been an enormous mistake, and I am grateful that those relationships failed me before I had the chance to fail them (which surely would have happened.)

NBC
Since I was a little girl, I have wanted a seat on that couch on the Today show. And I got my chance to be within arms-length of that couch during my second year at Darden when I went to NBC to interview for their MBA rotation program. I had imagined myself walking into 30 Rock everyday, donning my badge. I imagined myself whipping around that office, changing the face of network television. I was going to be a star. (Seeing a pattern yet?)

And then I went through 8 hours of demeaning interviews by people who thought I wasn’t good enough to join them from the moment I walked in the door. They were the worst interviews I’ve ever had. And it was humiliating. I had spent months preparing for those interviews, and all for naught. An alum brought me in as a favor, knowing I’d never make the cut. I was ashamed and embarrassed, and it was the best thing that ever happened to my career. I reached for something far beyond my grasp, and I missed. As a result, I went to work for a retail company after a very long job search, and my boss there has become an invaluable mentor to me. I discovered the world of innovation and product development, and picked up the trail of a path that I am thrilled to be on. Again, I learned about the power of humility, the courage it takes to hold your head high and look failure in the eye, and move on with continued confidence. 

All of these failures taught me a few valuable lessons:
The universe knows your destiny better that you do
Preparation and grace are key to moving forward
The world is a very generous place – it will give you the same lesson over and over again until you learn it and the don’t need to go through it any more

Seth is right – failures are moments of learning. And while in the moment, it may be difficult to be grateful for failures, we can take comfort in the fact that accepting and acknowledging their existence helps us to leave them behind in search of better times ahead.    
career, friendship, relationships, work

Mixed signals

Christa Avampato

Another update from my friend, John, the extremely talented graphic designer whom I spoke about in a post last month. He’s still plugging away on his huge amount of work to get his projects off the screen and off the ground. It’s slow going, but he’s making progress. Or at least he was until today. And his story from today is a good example of why alignment matters. (Regardless of what John McCain says, I’ve never seen two mavericks make a good team.)


John has been working away on his enormous projects for several clients. On occasion he needs sign-off from his boss (let’s call him Tom) and his boss’s boss (let’s call her Barb). Trouble is that those two aren’t aligned on the artistic direction of John’s projects. (I’m getting nervous just thinking about what’s coming next.) So today, he discovered that Barb hadn’t received some mission-critical information from Tom, who was conveniently out today – the day of the deadline. Ouch. So not only did Barb call John to find out the whereabouts of Tom, but she also gave him direction on his #1 project that was entirely contradictory to his Tom’s direction from earlier this week. 

After a flurry of emails back and forth with Tom copied on them, Tom starts to reply and put in his two cents, arguing with Barb. John was hoping to back away slowly and leave Tom and Barb to fight it out. No such luck. So while John was working away all day under Barb’s direction, Tom essentially ignored that work and did his own thing. In essence, John would have had a more productive day if he had stayed home and hid under his bed. (I’m not suggesting that that would have been a good idea – merely making the comparison to demonstrate what a complete waste of time all of John’s work was today.) 

To add insult to injury, Tom then called John to walk through his (Tom’s ideas) that he wants to present to Barb tomorrow morning with John’s help. And then, when Barb cancelled tomorrow morning’s meeting with Tom via email, Tom shouted a very loud and inappropriate expletive and proceeded to complain about Barb, wanting John’s support. Good grief – Tom needs to watch the movie Saving Private Ryan where Tom Hanks says to his soldiers, “always remember to complain up.”       

I had a bit of good counsel for John, after his long and weary day.  The line “self-preservation is a full-time occupation” kept running through my head as I listened to his story. The name of the game here is documentation, communication, and concentration. Keep track of everything that’s happening so there is a clear record of sign-offs, communicate to all parties equally so everyone has the same information, and concentrate on getting the job done that needs to get done and that John has the ability to control. It’s not easy to be Switzerland, but it John’s case it may be the only way forward.
business, career, change, education, friendship, learning, work

How do you know when you’re done?

Christa Avampato

For the first time on this blog, I am writing from my Blackberry. Now that the full internet is always in my pocket, I have no excuse for not writing everday on this blog. The formatting may not be pretty, but I hope to keep the wit and insight constant despite this very tiny keyboard. Luckily I have tiny fingers. What I would really love is a peripheral full-size foldable keyboard that plugs right into my Blackberry. Maybe I need to contact the innovation head honcho at Blackberry and make that request.Now onto the topic of the day: knowing when you’re done.

With all of the demands placed on employees at work these days, it’s easy to understand how they are staying at work longer, physically and or virtually. In this economy, endless preparation is the name of the game for many. However, similar to student exam preparation, there is a point of diminishing returns. It’s similar to that old pithy line of “How can I ever miss you if you never go away?” Too much of a good thing is, well, no longer a good thing. This is true of almost everything in life, work included.

But with employees being pushed by managers in so many ways, how are we supposed to know when to call it quits? We could always do more, so how do we judge that fine line where more is less?

My dear friend, Ben, is a successful defense attorney. And because his expertise is criminal defense, he must be 100% prepared for every argument that could get thrown his way by the prosecution. Despite the fact that we recite the principle “innocent until proven guilty”, we rarely live it. I mean did anyone for a single moment believe that the “masterminds” at Bear Stearns were innocent before tried? I certainly didn’t, though I am a self-admitted hopeful cynic.

Ben has a very cool barometer of knowing when he’s done prepping for a case. It’s so good I considered stealing it as my own original thought for a very brief moment. Then I remembered I would be stealing from a highly-educated, best in class attorney who’s truly one of the most brilliant people I have ever met. Despite his humility and generosity, stealing IP from him seems unwise. And on occassion he reads this blog, so I would surely be caught. So please consider him fully-credited for this idea: prepare until your nervousness gives way to bordem. That’s the point at which all of your best thinking and lightbulb moments are exhausted.

So for today here is my own version of Letterman’s top 10 list – the top signs that I’m bored (aka – how I know when I’m just over it all):
10.) I begin to think about when I’m going to eat next
9.) I begin making multiple to-do lists in my head that have nothing to do with what’s in front of me
8.) I start humming audibly
7.) I start looking at my watch every 30 seconds
6.) I start thinking about how spot-on Tina Fey’s impression of Sarah Palin is
5.) I begin to wonder about the opportunity cost of doing what’s in front of me rather than doing something more “fun”
4.) I feel a nap coming on (even though I have chronic insomnia)
3.) Watching cartoons seems like a better use of my time
2.) Thinking I’d rather clean my bathroom than do the work in front of me.
1.) I realize I haven’t been paying attention to anything that the person in front of me has said for the past 10 minutes.

career, friendship, relationships

Searching within, and weeding

Christa Avampato

I just returned from a lovely dinner with my friend, Brooke. We were talking about work, relationships, politics, the economy, Tina Fey’s recent work – all the topics that are top of mind. And we talked about gardening, of sorts. 


I haven’t had a garden in many years, though I still remember the back-breaking work of constant weeding. And despite the discomfort, that weeding is critical. Or lives are the same way. Weeding out pieces that don’t support us being the best we can be, allowing those pieces that do support that cause to rise to the top. The weeding takes careful consideration, and a discerning eye. We need the proper tools and the will to repeat the job as often as necessary. It’s a way of managing short-term situations for the good of the long-term goal. 

The weeding can be painful, arduous, and time-consuming though there is no other way to move upward and onward. Some times, we have to weed out the unnecessary and get smaller in order to flourish in the days to come. The key is to not get overwhelmed, to breathe deeply, and to commit to seeing the task through to completion. And above all, be patient.  

career, creative process, creativity, GEL conference, innovation, job, travel, work

Arizona

Christa Avampato

I’m in Arizona for the ATM, Debit, and Prepaid Conference. Please contain your excitement. There is actually some good information on offer. It’s just packaged up by boring people in boring conference rooms. I’ve been a bit spoiled by innovation conferences like GEL where there are rooms full of fascinating characters. Weird, but fascinating, which is exactly just the right kind of fascinating for me. 


But enough about the conference. I’m really struck by Arizona. And not because it’s “maverick-y” as Tina Fey (or is it Sarah Palin?) would say. As I was driving from the airport, I was reminded of the book Women Who Run with the Wolves. In the introduction, Clarissa Pinkola-Estes talks about how the life in the dessert seems small on the surface and yet is huge underneath. There are intricate root systems and creatures of dazzling diversity that live below ground. There is a whole ecosystem that survives and thrives away from the watch of the human eye. Pinkola-Estes talks about how many people, women in particular, have these huge wells of emotion and thought and concern that exist beyond any other person’s grasp or understanding. 

The beauty of Arizona is stark. It’s another world here, like nothing I have seen or experienced anywhere else. Here, everything feels and looks foreign. My boss was commenting today how the food, the art, the culture, the history, and the landscape are unlike those in any other state. And you might think that sounds a bit odd to be some place so foreign in our own country. Somehow though, in it’s foreign-ness, it’s opened me up to new possibilities, to new ways of seeing everything in a different light than I saw it just yesterday. My stress from the last few days is gone. Anxiety vanished. How did that happen?

I believe in that saying, “So often what’s needed is a change of self and not a change of scene.” But for me, a change of scene provokes a change in me that I desperately need and can’t always ignite in my everyday living patterns. On occasion, our systems need a little shock and travel can do that for us, particularly to a place wholly unfamiliar. I needed to expand my mind to take in the new possibilities that my current tasks are providing. And I needed to get away from my computer screen, even for a little while, and not troll though my usual set of tasks. I guess the universe gave me exactly what I needed exactly at the time I needed it – Arizona.  

career, creativity, job, product, productivity, work

Moving forward from where you are

Christa Avampato

I’ve been really frustrated as of late by a project I just took over from a colleague. I have been dwelling on the phrase “At the beginning, we should have…” And you know what? It’s not productive. It’s actually counter-productive and it’s wearing me down. I’m sick of hearing myself talk about how frustrated I am. Imagine how my friends and family feel?


I woke up a little yesterday after an email from my mom. My best friend from childhood just lost her 27 year old cousin to cancer. My very dear friend, Ken, just had to put his mom into hospice. I have friends that are losing their jobs thanks to this financial crisis we’re now in, and they don’t know when they’ll be seeing a paycheck again. And I’m whining, literally whining, from my comfy couch in my comfy apartment after a day of work at a great company with a great brand. At the moment, I can’t stand myself. As my friend Kelly says, “I need to give myself a “cut it out.” “

By being so stuck on what other people should have done or should have considered,etc., I’m not moving forward. I’m treading water and quite frankly doing a lousy job of it. Now ,to be fair to myself, as my mother would ask me to be, I want to make sure these learnings are captured and put to good use in the very-near future. Yep, there were definitely mistakes that were made at the start of this project 6 months ago. And we’re paying a big price tag, literally and figuratively. No doubt about it. But I can’t change those mistakes. They’ve been made and we have to go from where we are. I’ve got the project now and no matter what the earlier decisions, I need to keep driving forward, eyes on the prize – which is straight ahead, not in the rearview mirror. 

I find an area that needs improvement, I jot it down, and I keep moving. I have to keep moving. My whining and internal negativity is weighing me down, in a time when I cannot afford the extra mental pounds. I need to get this project out the door so I can move on to other projects where I will be able to start from the beginning and draw on the learnings from this current project. 

We all learn by doing, and in the doing, we screw up now and then. It happens to all of us, regardless of intelligence or experience or motivation. It’s all part of the process, and if you don’t let the process play out, you are doomed to remain in it like a hamster in a wheel. And who wants to keep treading the same ground again and again when there are so many places to see?! 

art, calm, career, encouragement, job, meditation, peace, work

Keep Calm and Carry On

Christa Avampato

My friend, Monika, graciously hosts group dinners at her home; a small group of us are hoping to make this a regular event with each of us taking turns with the hosting duties. Yesterday, I went over to Monika’s and we were taking turns trading stories about work when I noticed a poster she just had framed. It’s reprint of a WWII British propaganda poster that reads “Keep Calm and Carry On”. I figured if the British could keep their cool during such tumultuous times, I could certainly do the same. 


At the moment I am feel a fair amount of anxiety, more than I have felt in a long time. A lot to do and not enough time to do it. All day today I’ve been working, getting things in order, and I have been concentrating on my anxiety trying to figure out how to get it to dissipate. It really is like this knot in the very pit of my stomach, and it’s casing my muscles to ache, especially in my shoulders and neck. So I sat for a few minutes on my couch, and concentrated on just breathing, just being. And remarkably I felt better despite that I hadn’t gotten any further along than I was 5 minutes before.      

I realized how much time and energy I was spending being frustrated and irritated. How much effort I was putting into my disappointment. And it was clouding my ability to see this tremendous opportunity for growth and change that was being laid at my feet. Challenging situation, yes. Impossible to get through, of course not. It’s a moment when I am rising to my potential and then some. And that is something to be grateful for, if only I can remember to “Keep Calm and Carry On”. I just ordered my poster. Get yours at:  http://www.barterbooks.co.uk/catalog/product_info.php?products_id=32036    
business, career, economy, finance, financing, investing, job, loans, personal finance, politics

Worried about the economy? Here are some quick answers to common questions

Christa Avampato

I was going to post about myself, my life, and my observations about the world around me today. However, I’m hearing so many people say that they don’t understand how this current economic crisis is going to hit them personally, that I wanted to do my part to try to get the word out about 4 common questions that many people have asked me over the past few weeks:


1.) “Do I need to pull my money out of my savings and checking accounts and put it in my mattress?”

No. Please don’t do that. If it gets stolen or you have some disaster like a house fire, you’ll lose it all. Also, as long as your money is in a bank that is FDIC-insured, your money is safe up to $100,000. If you have more than $100,000 with the same bank, then take out the balance above $100,000 and move it to an entirely different bank, not just into another account at the same bank. The $100,000 insurance is per depositor, not per account! Don’t know if your bank is FDIC-insured? Call them, stop into a branch, or visit their website.

2.) “I think I am going to stop investing in my retirement fund because the market is so bad. Is that a good idea.”

No. No, no, no, no! Please don’t do this. Please. Economies go in cycles. You need the compounding on your retirement savings to make retirement plans work. If you pull out your money or stop investing, you will lose the compounding factor you need. And you’ll pay hefty penalties on the withdrawal plus lock in the loss. What you can and absolutely need to do is make sure that your portfolio is balanced. Many retirement plans have a “set it and forget” plan. That’s what I have. You plug in the number of years you have until retirement, and the plan automatically calibrates different investments to get you to your retirement goals. Still unsure? Make an appointment with an advisor at the institution that manages your retirement accounts – it’s free and it’s their job to explain your options to you. And if you don’t know how to make an appointment with them, contact your HR department. 

3.) “This job market is so crazy that I’ve decided to get out of the job market. Is that a good idea?” 

AH!!!!!!!!!! No – no no no. Don’t do that. If you retire now, you essentially lock in all the loses your retirement fund has just been hit with because you begin to draw on those funds yo worked so hard to save. This is bad – really, really bad. You worked hard all these years, and you’re not getting the full benefit of that hard work. If you’re quitting your job with nothing else to go to, you need to reconsider immediately. And change your mind – do no leave your job without another place to go. There will likely be nothing for you to go to. Now, I do think you should be networking and watching out for new employment opportunities that sound interesting. Actually, I think you should ALWAYS do this, even if you are 100% in love with your job. You need to cover your bases and in this day and age, getting a job interview (and probably getting your dream job or even just your next job) has much more to do with who you know rather than what you know.   

4.) “I don’t think Wall Street zillionaires should get a bailout so I’m against the Government’s $700 billion plan.”

I don’t blame you for being confused on the bailout – I blame politicians who don’t understand economics (inexcusable) and make this a partisan issue (also inexcusable). This is not about bailing out Wall Street. I’m really upset with the person who coined this plan as a “bailout” – it’s not. This money will make the Federal Government a bank that will loan money to banks like Citi or Bank of America to make it easier for those banks to responsibly loan money to average consumers (you and me). There will be plenty of Government oversight to make sure that money is loaned responsibly. And when the market recovers, those banks will pay back the Government, who will pay back the tax payers.   

If we don’t have this plan, here’s what will happen:
Access to credit will plummet, making it hard for all Americans and all American businesses to have any access to credit. All free markets need access to credit to function properly. This los of access to credit is not good – you won’t be able to get car loans, schools loans, mortgages, or any other kind of consumer loan. Credit card companies will cut your limit. All businesses, whether it’s your local pizzeria or GE, will not be able to get the loans, short-term and long-term, big and small, that they have to have to do business and to get us the goods and services we need to survive. Bankruptcies and home foreclosures will skyrocket, and as a result, unemployment will also skyrocket. We’ll be in a downward spiral.

So here’s the choice: a) pay some more taxes now and get that money back in the fairly near-future so our economy can get going again. b) pay a whole lot more now with people losing their homes and companies going out of business, causing unemployment to rise rapidly, and pay even more later as we struggle to deal with the fall out. And we will ALL deal with the fall-out, especially those in lower and middle income brackets. The recovery from option b) will be slow and painful. a) will be less painful and shorter. I’m going with a). I don’t like that we’re in this situation, but here we are.

This might be the only idea that George Bush and I will agree on, and I took some convincing. I read A LOT about this, talked and listened to a lot of people very knowledgeable in finance. At this late date, the horse is out of the economic barn and the only way to corral him back inside and under control is through a rescue plan. There simply is no other better option.  

career, personality. psychology, schedule, school, work

A Very Extroverted Culture

Christa Avampato

On the Myers-Briggs scale I am an ENFP, Extrovert Intuitive Feeling Perceiver. The description of that personality type is so like me that for a moment I thought my mother had written it. A lot of people have a decent balance on each of the four levels and just tend to favor one characteristic over the other. I don’t. I’m off the charts on all of them. (This is also a mark of those who are either highly creative or insane. I’m still trying to decide which of those camps I fall into, but heck I’m inclusive. Why not be both highly creative AND insane? Isn’t life more fun that way?) I was talking to a co-worker of mine about how personality types form and support a particular culture in a company. 


“Isn’t it amazing what an extroverted culture we have here at work?” he asked. “Huh?” I replied. I hadn’t even noticed. “Go back and look at your calendar,” he said. “Let me know if you see a pattern.”

So I tootled back over to my desk and browsed through my calendar. Every day, specifically every afternoon, is packed with meetings and phone calls. I reported back to my co-worker and he smiled. One of the key components of the extrovert personality is that they like to ease into their day and gain energy as the day goes on. They get anchored in the morning, get up to speed, and by the afternoon are antsy and raring to go. That’s me. I don’t mind being up in the morning, I actually enjoy it, but I am one of those people who cannot be rushed into getting ready. I need to do my own thing for a while. For years I’ve hated the thought of exercising in the morning (I’m an after-work gym goer) and now I know why. 

Extroverts also approach other situations in their lives with this slow ramp up and the gaining of speed as time goes on. When they go to parties, they are a bit quiet at first and then the last ones  to leave. They take their time at the start of projects and then enjoy a swift and speedy wrap-up. Me again. Their best reflection time is at night when their creativity (or insantiy as the case may be) comes alive. And when do I write and study best? At night. Some people prefer to get to bed and can wake up early to knock out their work. Not me – I’ll stay up and get it done now thank you. I’m an extrovert.  

Not so amazing though, right? A lot people in this world are extroverts – 70% of the population. What is amazing to me is that an organization comprised of tens of thousands of people all across the globe has a very strong, identifiable culture that almost perfectly exhibits the traits of being a supreme extrovert. While we’d like to believe that a company’s goal is to be balanced with all personality traits, it seems that in some cases the “birds of a feather” principle stands. Who knew calendars were more than just a way to get where we’re supposed to be when? They’re actually a window into the psyches of the people around us.   
business, care, career, corporation, job, social work

Care in the workplace

Christa Avampato

If care were a stock being offered on the market, it would be a wise commodity to invest in at this time on the planet. Care will soon be on the rise because everything else has been tried. –Doc Childre


While caring is a characteristic noted in philanthropic work or purely service businesses like health care, there are broader implications where care is not as prevalent a topic and should be. The care of employees, of customers, of communities around the world that are impacted by our businesses. I would go so far as to say if business leaders are not empathic, compassionate, and caring, then their success going forward will be compromised. 

This week I’m going to lunch with the VP of my division. A busy man, traveling all the time, sent me an invite on his first day back from vacation. And then came to my desk to make sure I received the invitation and to make sure I understood that he invited me to lunch to get my perspective on what the company is doing that makes sense and what’s “just stupid”. (His words not mine.) “You were hired for your opinions as well as your talents.” In other words, I count. A rare straight-forward statement that opened a whole new world of caring in the workplace for me.

This new job is making me a kinder person. Our Division President gave his monthly town hall two weeks ago and he was emphatic about listening to the voice of the customer (VOC), so much so that he is including VOC metrics in every business and employee review. Because I’m new to the role as well as the company, I am spending a lot of time talking with people who are experts in areas I know nothing about, and they are patiently helping me up my very steep learning curve. I imagine their advice as a helping hand that’s reaching down as I trudge up this mountain of vocabulary, processes, and requirements. The internal politics are virtually zero, and despite the strong structure and culture, they have maintained a feeling of a flat organization where ideas, opinions, and questions from everyone of every level are encouraged, valued, and vetted. It is nothing short of remarkable for a company that is so old and so large. And it’s driven by the care and concern of individuals. 

Business leaders are famous for spouting trite cliches like “it’s business, not personal.” On this one, I’m with Meg Ryan’s character in You’ve Got Mail: it’s ALWAYS personal. Everything in life, anything that involves people, is personal. We cannot continue to disconnect the business aspects from personal aspects of doing business. The line is blurring to a point where it’s barely even distinguishable. The sooner we embrace the fact that management and leadership are personal, service-oriented endeavors, the healthier our world economy will be.      

Images above can be found here.