Category: technology

customer service, internet, technology

Another reason to love Verizon

Christa Avampato

I don’t know too many people who say they love their cell phone company. When I moved into my apartment about a year ago, AT&T, my cell phone company for 9 years, didn’t work. No signal. The only service that did get a signal on my comfy couch was Verizon. I was weary of switching. I didn’t love AT&T. They’re expensive, the customer service is awful, and I felt no affinity for the brand. But I was a victim of that sad addage, “I’d rather make a deal with the devil I know…” Until I couldn’t make that deal anymore – I had to get Verizon. My friends who had the service, especially Dan, raved about how friendly and helpful they were. I was skeptical, but I signed up. Now, I’m wondering why I didn’t switch years ago!


I had another recent wireless issue. For the past year, I have been able to tap into my landlord’s wireless network because he never locks it up. Up until a month ago, it always worked just fine. Lately, it’s flaked out on me repeatedly. I dreaded getting in touch with internet providers, buying my own modem, waiting for the installation tech o show up, not to mention the expense. 

And then I saw a commercial for a Verizon device that lets you take the internet with you wherever you go. The UM175 USB Modem. It was love at first site. Now my internet works in my apartment all the time, and it works everywhere else I go with my laptop too. No more concern over whether a coffee shop or vacation spot has internet access. I have my own supply ready to go. And it matches by white Macbook – an accessorizing queen’s dream!

And the customer service was fantastic. I walked in to my neighborhood Verizon store, was helped by two friendly Verizon folks, got an instant rebate and discount on service because of my employer, and was out the door with my internet in hand in 5 minutes. Seriously. It took 5 minutes to install on my laptop. Seriously. And I’ve been happily clicking away on the internet ever since, everywhere I go, all for about $30 a month. Who says you can’t love your wireless company?!  
friendship, personality. relationships, Real Simple, relationships, simplicity, technology

iwantsandy.com

Christa Avampato

I think my mobile life is about to get more complicated. I have never had a Blackberry (or Crackberry as the case may be) before this job. It wasn’t essential to my other positions. Now with this new job, some work travel, and managing multiple cross-functional projects with tight deadlines and heavy execution components, I will need one. So here we go…


I was a little nervous because I was trying to figure out how I’d link my personal calendar and my work calendar if I have two devices. What a pain. And now I’m beginning to see that mobile applications are going to play a big role in our lives very soon. Who wants to be beholden to any single device? I want my schedule, documents, endless numbers of lists, etc. accessible 24 hours a day, wherever I am, from any device.

My friend, Ariel, constantly teases me about the fact that many times I can’t get right back to people when they leave me a message. If I take a week to return his casual phone call, I’m still hearing about it months later. Recently he joked “Christa, your social life is so active you need your own assistant.” I laughed. Sure I’ll get an assistant, as long as he or she works around my schedule, manages all of my life details with little effort on my part, and promises to never leave. Oh, and I’d like him or her to work for $0. “Ask and you shall receive,” my mother (Sandy) always says. And that’s when I met another Sandy that I think will quickly become indispensable. Real Simple Magazine introduced us. 

Sandy is a virtual assistant who emails and /or texts me any and all reminders that I set up simply by sending her an email to a special address. She has text recognition capabilities, handle calendars, to-dos, goals, contact lists. The only downside is you have to learn Sandy-eez. In order for everything to be logged correctly be Sandy – you have to speak her language and use her specific shorthand. That’s not so bad though – I mean, after all, she is keeping you completely organized for free and working 24/7 with a cheerful personality.

And the only other fix I might recommend – I’d love to be able to personalize my assistant and give him or her their own unique personality and look. Maybe that’s Sandy 2.0?   
blog, blogging, family, technology

savvyauntie.com

Christa Avampato

In my TrendCentral newsletter this morning, I discovered a site that I love! Savvyauntie.com. A community for people just like me – PANKs (Professional Aunt, No Kids). FINALLY someone figured out how awesome it is to be an aunt, figured out that there are other women who love being aunts, and developed a platform to bring them all together.

The site has all kinds of cool features, tips, ways to contribute, advice, and it is stylishly designed. I love the site because it recognizes that there are many women out there who either love kids and don’t want any of their own or aren’t ready for kids of their own. On occasion I read mom blogs, but a lot of that information doesn’t pertain to me as an aunt and many of them love being a mom so much that they don’t understand why any women would choose not to have children, or delay the decision to have them. (Even when I was at the BlogHer Conference, which I found incredibly useful from a professional stand-point, I felt outside the circle many times because I wasn’t a Mommy blogger.) Melanie Notkin, the site’s founder, CEO, and editor, appreciates the p.o.v. of aunts and caters to it.

The other feature that I love about savvyauntie.com is Melanie’s willingness to share how she started this business. She’s passionate about entrepreneurship and wants to help other people on that journey if they’re so inclined. You can read all about her journey to building her own company at http://blog.savvyauntie.com/. With all the recognition and traffic she’s getting while the site is still in Beta, savvyauntie.com is going to have a long, happy, and healthy life. And the aunts of the world will be better for it!

apple, business, corporation, customer service, Mac, technology

Now I really love those folks at Apple

Christa Avampato

I received a survey from Apple today about my experience at the Genius Bar. They wanted me to rate my experience and give them feedback. Perfect — I had called the store and tried to find an email address but to no avail. So I filled out the survey and one hour later, a Genius called me to follow-up, capture the info from my survey, and then is going to get the info to the stores so they can better service the next customer that comes along that has the same issue with iWeb that I had. How incredible is that?

It’s this kind of customer service that keeps people converting to Macs, iPhones, iPods. While a lot of companies are trying to copy the design and slick details of the devices themselves, what’s winning people over is the friendly, helpful service – a much more difficult business to copy. I like that I’m treated humanely with a sympathetic ear, that they go out of their way to help me, see if I’m satisfied once I’ve left the building, and if it turns out I’m in any way disappointed, they want to mend their ways.

Imagine if every business, big or small, regardless of industry, was striving to be the Apple among their competitors? Apple would be well within its right to set up a consulting arm to teach companies how to do business the Apple-way. And we’d all live in a better world thanks to their efforts.

apple, customer service, Mac, retail, social media, social network, technology

The Wisdom of Crowds on Apple Forums

Christa Avampato

At the outset, I would like to be honest that I love the Apple Store and the Geniuses that work there. Truly. I’d be interseted in marrying one. I get fantastic service every time I walk in the door, they’re kind, understanding, and go out of their way to be helpful. Plus, they have t-shirts with funny sayings on them.

I took my Macbook into the store on 5th Avenue on Sunday because I couldn’t get my iWeb-designed website to open on Internet Explorer. At the Genius Bar, I was told that’s just the way it goes – Internet Explorer can’t read iWeb properly; it’s iWeb illiterate. I walked away feeling very frustrated and upset by all of this – I bought my Macbook expressly for the purpose of easily creating a website in iWeb and uploading it to my own URL. Now, it appeared my efforts were for naught.

My friend, Ken, a fellow Mac lover, suggested I try the on-line forums. I was hesitant. I mean, who knows more than one of Apple’s Geniuses at one of their premiere stores? Well, it turns out that a lot of people are Geniuses in their own right, and they love posting advice and tips to those forums. One in particular had the exact same problem I was having and after much fiddling found an easy fix for it. My pictures had a reflection and shadow that I chose for stylistic purposes. Turns out that the code that creates those edits in iWeb makes Internet Explorer choke. I removed the reflection and shadow from each picture and now the pages load perfectly. My website was saved! All by the kindness of a stranger who posted to one of the forums.

Geniuses are everywhere…

books, career, childhood, dreams, Randy Pausch, technology, travel

Randy Pausch

Christa Avampato

A few months ago, I wrote a post about Randy Pausch after seeing The Last Lecture on YouTube. I followed his blog, read his book, and thought a lot about my childhood dreams. At 47, Randy passed away on Friday leaving us inspired to have as much courage to live our dreams as he did living his. Even as he was dying from pancreatic cancer, he was still having a blast, still living out dreams. 


As adults we sometimes forget about those dreams we has as children. We become too realistic, too practical. We box up our dreams, tape that box shut, and shelve it under the title “nostalgia”. We can lose sight of ourselves, living out lives that we never intended to have. Who we really are is housed in that little box, and it’s worth re-opening. 

One New Year’s Eve, I made a little list of the dreams I had for myself. I’ve lost track of the paper in all of my moves but I remember some of the dreams I had. Of the 7 I can remember, I’ve done 3, and I’m working on a 4th:

To travel to a foreign country

To go on an archeological dig
To be fluent in a second language   
To make an artistic contribution to a film
To go on a safari in Africa
To publish a book of my own writing
To run a marathon

A lot left to do, and I need some new dreams, too. It’s easy to let a list like this fall by the wayside because we’re too busy, too consumed with being an adult to remember how to dream like a kid. The greatest thing that Randy Pausch taught me is that it’s possible to do both at the same time. He had a career, a family, and many demands on his time. And he still made it a focus of his life to live those childhood dreams with equal parts of gusto and grace. He knew what he wanted and he went after it. 

For sure, his life was cut short. With his imagination and talents, he would have been able to usher in more sweeping advances in our technological world. He still had so much to teach us. The best way to honor him and the incredible life he lived is take that box of dreams down from the shelf, dust it off, and rediscover ourselves. At the very least, it’s worth the trip down memory lane, and we may just find a new road take. 
communication, community, technology, Twitter

Good PR for Twitter

Christa Avampato

“What are you doing?” is the only question that Twitter, the microblogging site, asks you to answer. In 140 characters or less, please. I had heard of the site a while ago though didn’t really get into it until March when I attended the BlogHer Business Conference in NYC. There, nearly all the attendees were twittering away, giving their feedback on what was happening at the conference in bite-size “tweets”. Four months later, I’m twittering several times a day!

USA today ran an article today about the phenomenon that is Twitter. Its popularity has grown exponentially, and much, MUCH faster than the founders could have predicted. As a result, the site crashes fairly often, though is usually back up and running quickly. Still, the need for reliability is strong, and growing stronger by the hour, in this increasingly interconnected world. This reliability is particularly an issue when companies want to get in on the act and figure out how to leverage the conversations that are going on out there. As Bob Davis said, “Speed is Life.” And to have speed, we need reliable connections.

I follow a few companies on Twitter – one being the March of Dimes. I met a small group of their Team Members and these women were light years ahead of many companies when it comes to social media. And it’s amazing how often I have been contacted by others who read my writing in one media channel or another, and then decided to “follow” me.

And the most amazing feature I find with Twitter: most of my followers I’ve never even met in person. Unlike other spaces on line where I spend time like this blog, my website, or Facebook, Twitter is a place where I can leave a short snippet, a passing thought, and then spend the majority of time checking out what others are doing. And there is a load of fantastic information, research, and insight in those 140 characters. For the overwhelmed, people or businesses, Twitter is a great place to get in on the conversation with minimal effort and heartache. Twitter is the art of brevity at its best.

apple, business, family, friendship, social media, technology, website, writer, writing

My new website is up and running! http://www.christainnewyork.com

Christa Avampato

Hooray! After a steep learning curve and months of agonizing over every word, photo, and design decision, my personal website is up and running. I created the website to drum-up freelance writing work and to grow my practice of helping small business effectively use new and emerging media to augment their marketing strategies. Launching my website today was the first step down the road to this new and exciting venture. The website links heavily to this blog and I will continue to maintain this blog with near-daily writing. I’d love your feedback on the website! http://www.christainnewyork.com

It is a scary thing to put myself out there alone. While secretly I consider myself an expert in communications, now that sentiment is out there in the world. While I’ve contributed to efforts via a company I work for, this is the first time I am putting my own talent and ambition out there, entirely on my own. That website in a very real sense says who I am, what I do, and what I believe. While there’s a tremendous freedom that comes with that kind of action, there is also a fair amount of fear and trepidation. “One step at a time,” I keep telling myself.
I must recommend the kind people over at GoDaddy.com, where I registered my domain name and purchased their hosting service. Their website, while very cluttered, is fairly easy to navigate after a bit of practice. What won me over is their fantastic phone support. I talked to a real person (!) three times this morning, no waiting, and very few menus. Great customer service!
I bought my new Mac earlier this year for its web design capability with the iWeb program. Love it! They saved me the pain of learning anything beyond my rudimentary html knowledge. I applaud people who can write code elegantly – I just have no desire to do it myself and Mac understands that.
I must especially thank my dear friend Dan for his wonderful photography and all of the advice he gave me when I was considering the design of the site. 
I have so many friends who gave me ideas and encouragement as I’ve considered free-lance writing and this small consulting practice. In brief: Alex, Kelly, Steve, Monika, Katie, Amy, Lisa, Trevin, Brooke, Ken, Heather, and Richard. And to my great family who always believes in me.  
community, technology

Dancing Around the World

Christa Avampato

In graduate school, my friend, Eric, showed me a video of a guy named Matt who was making a living dancing around the world. I loved the video when I first saw it, and had tucked it away into the recesses of my brain. Just recently, the cobwebs were dusted off when I received a post on my Facebook account application, Fun Wall. My friend, Jules, sent it to me, and I passed it on to all my friends. http://www.youtube.com/watch?v=zlfKdbWwruY.

“Where in the Hell is Matt” is a series of videos set to inspirational music that chronicle Matt’s own little dance around the world. There’s so much joy and community in this series of videos that they make you smile and reach for your passport. It just goes to show that individuals with passion and open-hearts can accomplish whatever they set their minds to.

To see all of Matt’s videos and learn more about him, visit http://www.wherethehellismatt.com/index.shtml

apple, business, Mac, Steve Jobs, technology

What is Apple Without Steve Jobs?

Christa Avampato

I’m a little bit disturbed this afternoon. My boss sent me an article from today’s Fortune Magazine regarding the fate of Apple should Steve Jobs be hit by a bus. There are a myriad of comments flying around on-line about who would be best suited to take the reigns. And then I flipped through the candidates. I was surprised, no shocked, that one glaringly obvious problem with the article was never addressed. Every single one of the *11* possible replacements for Jobs is a white male, and 10 of those are middle-aged. (Jonathan Ives appears to be the one young face in the crowd). Out of 11 hopefuls, not a single woman, nor a single racial minority, and only 1 person who isn’t half way through his working life? How can this be? If that’s truly the case then I think Apple indeed has something to worry about.

And I’m not trying to stand up for some kind of quota system. I’m not even talking about what’s “fair” or “socially just”. I’m concerned that with Apple’s lack of diversity at the top, they are short-changing their future. And they’re putting their “cool factor” at risk. Who’s their biggest growth market? Hasn’t the success of Silicon Valley been driven by diversity of experience and thought, by people who “dared to be different”? If anything, that line-up looks like every other corporate board room of a company that’s struggling to get by in this crazy economy.

Before Jobs decides to exit, I hope he’ll take some time and really look at his A players, and then do something to build up those who don’t fit the same-old traditional brand of American CEOs. I hope he’ll be thoughtful about the experience of women as his team members and as his customers. I hope he’ll consider how a range of ethnicities interact with and utilize technology. And for goodness sake, I hope he bets on youth. His legacy depends on it.