Category: corporation

books, career, corporation, literature, women, writer

Rise up and reach down

Christa Avampato

Last week I heard Ursula Burns, President of Xerox, speak. Like President Obama, she calls herself an unlikely candidate to the President of a company like Xerox. She was raised on the Lower East Side of Manhattan, went to school at Brooklyn Poly, and has never accomplished a single thing on the life to-do list she created as a young student. What she has done is become a shining example of achievement and the use of adversity as a tool for advancement rather than an excuse for set-backs.

Of all the topics she discussed with us this week, there is one quote that stands out in my mind. Like me, she is a fan of author Anna Quindlen. She heard Quindlen speak a few years ago and reminds herself of Quindlen’s favorite quote that she uses to close every talk. When asked about her motto in life, Quindlen says, “Rise up and reach down.” Strive to get ahead, and take others with you.

In these times when so many people are concerned about their jobs, their financial stability, and their future prospects for success, it can be tough to imagine rising up. At the moment, they’re just trying to tread water. But rising up can mean something more than just advancing our careers. Rising up is what we did on Tuesday – regardless of the candidates we voted for, simply going out to vote is a form of rising up. Going to the leadership at our companies with innovative ideas to save on costs, delight and support customers, or diversify our offerings – that’s rising up, too. Speaking out, getting involved, lending our time, funding, and support in our communities – that is rising up.

There is something to be said for being part of a rising tide that lifts all boats. If I am successful, that is a win for every demographic that I belong to: women, Generation X, people who put themselves through school, my alma maters (Penn and UVA). Ursula Burns calls it “winning because of everything I am, not in spite of it. My race, my gender, my demographics are certainly involved in how successful I am because they make me who I am.”

Barack Obama’s victory on Tuesday was a victory for community organizers, Democrats, blacks, those of mixed races, youth, social media users, those who value and exhibit eloquence, people who seek to educate themselves to improve their lots in life. Everything that he is, “a mutt” as he called himself yesterday in his first press conference since his win on Tuesday, made his victory possible. And with his signature humility and ability to unite people from every walk of life, he took us with him. He exemplifies Quindlen’s and Burns’s ideal of rising up and reaching down. We would all do well to live by this example.

career, corporation, leader, leadership, New York Times, Obama, politics, Thomas Friedman

The value of and quest for alignment

Christa Avampato

I walked around all day today with a smile from ear to ear because this morning I woke up more hopeful about our future than ever before. The afterglow of the election was shining brightly on people’s faces everywhere I went – at work, on the subway, in the grocery store. Construction workers at ground zero, my co-workers, doormen of apartment buildings in my neighborhood. I’m getting emails from friends telling me how excited they are about our future. And that excitement is infectious. Obama will be the greatest President this nation has ever had. I believe. As Thomas Friedman said in his column today, “The Civil War is over. Let Reconstruction begin.”


The critical activity that lies before Obama, and us, now is one of alignment. I thought a lot about the difficulty of achieving this state, especially among parties, factions, and classes that are sometimes so disparate with competing interests and values. I’m working on a project at work that is nearly at completion and just when I think I have alignment, something threatens to derail us and I have to gently and firmly coax that detail back into line. It is amazing how much daily effort and time alignment costs; it is an endless pursuit. 

So how will Obama get to alignment and how will we help him get us there? I’ve found that focusing on the finish line and getting others to place their focus there is most helpful. Playing pool helps.

An old boyfriend of mine was a very good pool player, and he taught me how to play. When I first met him, I wasn’t very good. I always focused on my cue ball, not on the ball I was trying to hit. And without fail, I would miss my shot. What I needed to do was get my eyes in line with exactly where I needed to hit that prized ball to sink it, not on the ball right in front of me that I would hit with my cue stick. I needed to keep my eye on the prize in the distance- that ball that I couldn’t quite get to directly. My game dramatically improved. 

The same strategy that works for pool can work for alignment. Get everyone looking toward the same goal, the same prize. And then you will find that they are less concerned that their desired road must be taken to reach that destination. As the leader, you choose the road that’s leading the group to the common goal, and cast the players according to their strengths and curiosities. Alignment is possible, even in the most fragmented of circumstances, if we as leaders are committed to making that alignment priority number one, every day.     
communication, corporation, culture, job, leadership

Opinion as fact not accepted here

Christa Avampato

My friend, Kelly, always had a saying in graduate school that she’d repeat whenever someone in class decided to spout off their belief system to chew up class time and to hear themselves talk. She’d say something like, “why do people think it’s okay to state opinion as fact?” Today at work I was reminded of that saying during my team meeting.


We were discussing some of the alignment issues our department has, not on our specific team but elsewhere in the organization. I think we might have all been getting a little too down on the structure of the business as a whole. 

One of the many things I love about my boss is that she has a great way of recognizing a negative attribute and then in the next breathe providing a unique positive that we hadn’t considered. She’s been at the company for a number of years in several different roles and one thing that she loves about the company is hearing the CEO speak. To quote her directly, “there is no CEO better to get you inspired about your business. In the world of CEOs, he is as good as it gets.” Immediately I thought, “oh, he must be very good at keeping people’s spirits up and encouraging them.” My boss followed up her statement with, “it is fascinating to hear him speak because he speaks only about facts. He never gives a speech based on opinions. Ever.”  

Now, I’ve heard a lot of speeches from leaders but my boss really got me thinking back to all the speeches I’ve ever heard. Some people throw a bunch of positive quotes and pretty pictures onto powerpoint slides and call that a motivational speech. They put up lists of books and websites they follow and reference and call themselves a resource. A lot of leaders do that. Many of them pace back and forth on the stage and say how much better they are than the competition, akin to cheerleaders. Most leaders do not base every speech in fact. Heck, some never base their speeches on fact. Now I find my new CEO even more remarkable, especially because our company, being in financial services, is under the microscope of every industry analyst, reporter, and rival. A tough climate to state just the facts, making my CEO’s continued honesty all the more worthy of admiration.

For the last three weeks I’ve been standing tall when I tell people the company I work for. Now I know I can stand even taller, up on my tippy toes if necessary, because all of this pride I have in the company is not based on opinion or belief or a “feeling”. It’s based in fact, and that feels great.
business, care, career, corporation, job, social work

Care in the workplace

Christa Avampato

If care were a stock being offered on the market, it would be a wise commodity to invest in at this time on the planet. Care will soon be on the rise because everything else has been tried. –Doc Childre


While caring is a characteristic noted in philanthropic work or purely service businesses like health care, there are broader implications where care is not as prevalent a topic and should be. The care of employees, of customers, of communities around the world that are impacted by our businesses. I would go so far as to say if business leaders are not empathic, compassionate, and caring, then their success going forward will be compromised. 

This week I’m going to lunch with the VP of my division. A busy man, traveling all the time, sent me an invite on his first day back from vacation. And then came to my desk to make sure I received the invitation and to make sure I understood that he invited me to lunch to get my perspective on what the company is doing that makes sense and what’s “just stupid”. (His words not mine.) “You were hired for your opinions as well as your talents.” In other words, I count. A rare straight-forward statement that opened a whole new world of caring in the workplace for me.

This new job is making me a kinder person. Our Division President gave his monthly town hall two weeks ago and he was emphatic about listening to the voice of the customer (VOC), so much so that he is including VOC metrics in every business and employee review. Because I’m new to the role as well as the company, I am spending a lot of time talking with people who are experts in areas I know nothing about, and they are patiently helping me up my very steep learning curve. I imagine their advice as a helping hand that’s reaching down as I trudge up this mountain of vocabulary, processes, and requirements. The internal politics are virtually zero, and despite the strong structure and culture, they have maintained a feeling of a flat organization where ideas, opinions, and questions from everyone of every level are encouraged, valued, and vetted. It is nothing short of remarkable for a company that is so old and so large. And it’s driven by the care and concern of individuals. 

Business leaders are famous for spouting trite cliches like “it’s business, not personal.” On this one, I’m with Meg Ryan’s character in You’ve Got Mail: it’s ALWAYS personal. Everything in life, anything that involves people, is personal. We cannot continue to disconnect the business aspects from personal aspects of doing business. The line is blurring to a point where it’s barely even distinguishable. The sooner we embrace the fact that management and leadership are personal, service-oriented endeavors, the healthier our world economy will be.      

Images above can be found here. 
corporation, economy, magazine, money, The Economist

A By-product of a Tough Economy: Enemies as Friends, or at Least as Willing Partners

Christa Avampato

I don’t know anyone who says, “Thank God the economy is tanking!” That doesn’t mean there aren’t some positive, and unexpected, side effects of our latest economic decline. With dollars scarce, investors leery, and earnings expectations scrutinized like never before, companies previously considered bitter enemies are sharing marketing dollars, cross-promoting one another, and sharing best practices.


And we’re not just talking about retailers like Bed, Bath, and Beyond and The Container Store who have a very small amount of overlap in product. This week in The Economist there is an article detailing that even bitter rivals like the New York Post and the Daily News are discussing ways to share distribution; car companies are considering the co-production of common parts. 

These kinds of previously unheard of collaborations beg the question about competition: Is the competition level to the extent that we have it in the U.S. necessary, or even sustainable? Is it good for us? I don’t doubt that healthy competition is the basis of a stable free economy; it is the corner stone of a capitalistic society. But is too much competition, well, too much?

I think about all the choices that we have in grocery stores, big box retailers, car lots, and the endless supply of different brands of products available on-line that do essentially the same thing. Look at all our choices of social networks and on-line communities. My friend, Jon, and I were discussing the likelihood that at some point some of them have to die out or merge. Maybe the same is true for companies like newspapers, retailers, and car manufacturers. Tough times can make strange, though perhaps necessary, bedfellows. And maybe they’ll even persist once we come out the other side of this latest downturn. In difficult times, maybe we learn to mend fences and see their value even when we don’t have our backs against the wall.             
career, corporation, job, work

Survive and Thrive

Christa Avampato

I woke up this morning wholly unemployed. Sort of. I’m being paid through Thursday, which I greatly appreciate, though I’m not actually going to work. Yesterday was my last day in the office. My suspicion is that my access to information because of who I worked for is too much for some peoples’ comfort. And that’s okay; I get it. I’m very grateful to have a few free days before my new job begins on Monday, particularly because I’m being paid, so we all came out ahead by me leaving before my time was scheduled to be up. A win-win all around.   


The day was anti-climactic. I’ve cried every single time I’ve left a job. If not at my good-bye party, then certainly afterwards by myself or with friends at the after-party. This time – no party, no fanfare, no tears. Maybe I’m growing up. Or maybe there are times when a change occurs that is so obviously a good move that there isn’t any way for sadness to be a part of the shift. I wished them well, they wished me well, and off I went. It was a departure entirely free of drama. 

There are two main lessons that I received in this experience and that I fully realized as I was driving that long, slow drive home for the last time. No matter what kind of business, the products or services that are sold, big or small company, the single defining determinant of success is leadership at the very top. Without it, truly nothing else matters. Nothing. As if CEOs needed any more pressure on them. Sorry CEOs – that’s why you get paid the big bucks.     

I realized the other insight as I crossed over the border to NY, looking out along the skyline sparkling in the cool, unseasonal sunshine. A few hours earlier, there was a storm that seemed almost apocalyptic in nature. The sky was practically black at 11am. My friend, Richard, said it was Heaven’s way of washing away this experience in favor of the new adventure I am about to take. I agree with him. I also think the weather today, its vascillation between storm and sun, was very much a reflection of two pivotal professional experiences I’ve had – one in 2000 and one now, 8 years later. 

The storm: In 2000 I worked for a woman named Charlotte Wilcox, a crusty broad who didn’t let anyone push her around, ever. If she was involved in a show, there was no question who was the top dog. She was hard on herself and hard on her staff, especially me. She taught me how to survive in business – it wasn’t a pleasant experience, in the same way that a root canal isn’t pleasant, but the lessons she taught me about follow-through and work ethic, your own and that of your boss, have been absolutely critical to my success. She told me that the great problem with my generation is that we have no follow-through and that I should never, ever, under any circumstance, work harder than the person signing my paycheck. And if I ever get the opportunity to sign paychecks, I better remember that I need to work harder than anyone I pay. As a result, I am conscious to ask more of myself than I ever ask of anyone else and I follow-through, always. 

The sun: Bob, my most recent boss, taught me a very different lesson. He was what I think of as the anti-Charlotte. I spent a mostly joyful year, a bit more, working for him. I learned and read and reasoned and tried my best to offer insight, advice, and counsel. And 99% of the time I was greeted with gratitude to an embarrassing degree by everyone I came into contact with on a variety of projects. I worked very hard to be valuable and helpful whenever and wherever I could. In short, Bob taught me how to thrive – how to use my very best strengths to make a difference, and for that lesson I am most grateful. 

In the end, I think all of life, and most particularly our professional lives, comes down to those two basic blocks: surviving and thriving. The rest is all decoration.   

career, corporation, friendship, job, personality. relationships, work

What bird are you?

Christa Avampato

My friend, Alex, recently had a company off-site where they evaluated their personality types in an effort to work better as a team. They took a relationship assessment that I had never heard of. Tony Alessandra developed an assessment related to birds that describes four common personality types:   


The Dove: Relationship-Oriented
The Owl: Detail-Oriented
The Eagle: Results-Oriented
The Peacock: Socially-Oriented

I may have a predisposition to these type of exams because my father was a clinical psychologist and used to administer them. Alessandra’s main point is that communication type, and knowing which one you are, can make all the difference in your career progression. Of course there are always hybrids – my friend, Alex, is a pea-gle – a combo peacock and eagle. My conundrum is always that I think I have elements of each type. I strive to be relationship, detail, results, and and socially-oriented. So what do I do? How can I learn how best to work with people if I am very honestly a complete chameleon?  

On the one hand, I could be the perfect partner – able to work with anyone. And conversely, I could be in a tough situation because I may never be quite certain that I am being true to myself, mostly because I have the ability to adapt almost to a fault. My challenge will be identifying which of these relationship types is the one which plays most to my strengths, and perhaps which one leaves me the most energized and effective. I envy those who easily fall into one bucket or another. My path is more a long and winding road.    
career, corporation, job, networking, relationships, social media, social network, work

Spinning the web: Making the most of the final two weeks at a job

Christa Avampato

I never expected that anyone would much care that I was leaving my current job for a new opportunity. I figured people would pat me on the shoulder, wish me luck on my new adventure, and send me on my way. Just the opposite. People have gone out of their way to connect, to learn about my new job, and to make sure that they have my personal contact info correct so we can stay in touch. And these aren’t just my friends from work, but senior people whom I greatly respect and admire. It is nothing short of flattering. Of course, there are a few odd responses – people who have written me off before I’m out the door and those who have even chosen to ignore me altogether – but those are the very small minority and are people I never hoped to stay in touch with going forward.

While I have sometimes dreaded winding down my time at a job, and know many others who have had similar experiences, this time around I am glad to have over a week remaining. Closing these loops and ensuring their long-term stability are important. I now understand how professional networks and webs are built, and absolutely see that they are at least as valuable, if not more so, than the actual experience from a job. These days, everything seems to be about relationships.

The dawning of the age of social networking tools also eases the sting of leaving a job. I am a self-admitted sap. I think I’ve cried every time I’ve left a job. Though this time with these new tools at my disposal, it is easy to see that the many wonderful people I have worked alongside of will be in my life for years to come. It’s not a “good-bye”, but a “see you around the bend”. All the more reason to make sure those bridges remain whole and intact.

apple, business, corporation, customer service, Mac, technology

Now I really love those folks at Apple

Christa Avampato

I received a survey from Apple today about my experience at the Genius Bar. They wanted me to rate my experience and give them feedback. Perfect — I had called the store and tried to find an email address but to no avail. So I filled out the survey and one hour later, a Genius called me to follow-up, capture the info from my survey, and then is going to get the info to the stores so they can better service the next customer that comes along that has the same issue with iWeb that I had. How incredible is that?

It’s this kind of customer service that keeps people converting to Macs, iPhones, iPods. While a lot of companies are trying to copy the design and slick details of the devices themselves, what’s winning people over is the friendly, helpful service – a much more difficult business to copy. I like that I’m treated humanely with a sympathetic ear, that they go out of their way to help me, see if I’m satisfied once I’ve left the building, and if it turns out I’m in any way disappointed, they want to mend their ways.

Imagine if every business, big or small, regardless of industry, was striving to be the Apple among their competitors? Apple would be well within its right to set up a consulting arm to teach companies how to do business the Apple-way. And we’d all live in a better world thanks to their efforts.

corporation, passion, presentation, speaking, work

What’s the difference between being preachy and passionate?

Christa Avampato

I understand that there can be a thin line between preaching and speaking passionately. Barack Obama is a brilliant example of someone who has mastered the art of speaking passionately without becoming preachy. A friend of mine was just telling me about a meeting he was recently asked to join because of his expertise on humanitarian relief work. Mind you, this topic was the topic of discussion. He is marvelously articulate and speaks with such authority and passion that it is fully understandable how people will walk to the ends of the Earth for him. 


After he finished his two minute discussion on the role of humanitarian relief work in several hot-button areas of the world right now, there was dead silence from his boss. I should interject here that he is far more educated and personally vested in this cause than she is, despite the fact that she has seniority. He makes her look good without fail, on every project, and she has often publicly taken credit for work he has done. 

At this meeting, rather than thanking him for his point of view, she responded by addressing the group with, “well, not that that information has anything to do with the issue at hand…” Actually, it had everything to do with the issue at hand. His boss was irritated that he had a more articulate, and opposing view, than the surface comments she was making. What’s more my friend is far more genuine than his boss, she knows this, and is unable to level the playing field with him. She closed the conversation saying, “well, I think we’ve had enough preaching for one day.” So ludicrous, it’s laughable…

And that started me thinking about the difference between preaching, which often has a negative connotation, and articulately addressing an issue with passion. It comes down to whether the person speaking is talking to hear himself talk and or if he is educating and sharing his point-of-view with his audience. Preaching has a lot of shallow dazzle and speaking with passion has dazzle plus substance. With all of my friend’s energy and enthusiasm, my advice to him was to move on to someplace that appreciates and rewards him for everything he has to offer.