Month: August 2008

business, care, career, corporation, job, social work

Care in the workplace

Christa Avampato

If care were a stock being offered on the market, it would be a wise commodity to invest in at this time on the planet. Care will soon be on the rise because everything else has been tried. –Doc Childre


While caring is a characteristic noted in philanthropic work or purely service businesses like health care, there are broader implications where care is not as prevalent a topic and should be. The care of employees, of customers, of communities around the world that are impacted by our businesses. I would go so far as to say if business leaders are not empathic, compassionate, and caring, then their success going forward will be compromised. 

This week I’m going to lunch with the VP of my division. A busy man, traveling all the time, sent me an invite on his first day back from vacation. And then came to my desk to make sure I received the invitation and to make sure I understood that he invited me to lunch to get my perspective on what the company is doing that makes sense and what’s “just stupid”. (His words not mine.) “You were hired for your opinions as well as your talents.” In other words, I count. A rare straight-forward statement that opened a whole new world of caring in the workplace for me.

This new job is making me a kinder person. Our Division President gave his monthly town hall two weeks ago and he was emphatic about listening to the voice of the customer (VOC), so much so that he is including VOC metrics in every business and employee review. Because I’m new to the role as well as the company, I am spending a lot of time talking with people who are experts in areas I know nothing about, and they are patiently helping me up my very steep learning curve. I imagine their advice as a helping hand that’s reaching down as I trudge up this mountain of vocabulary, processes, and requirements. The internal politics are virtually zero, and despite the strong structure and culture, they have maintained a feeling of a flat organization where ideas, opinions, and questions from everyone of every level are encouraged, valued, and vetted. It is nothing short of remarkable for a company that is so old and so large. And it’s driven by the care and concern of individuals. 

Business leaders are famous for spouting trite cliches like “it’s business, not personal.” On this one, I’m with Meg Ryan’s character in You’ve Got Mail: it’s ALWAYS personal. Everything in life, anything that involves people, is personal. We cannot continue to disconnect the business aspects from personal aspects of doing business. The line is blurring to a point where it’s barely even distinguishable. The sooner we embrace the fact that management and leadership are personal, service-oriented endeavors, the healthier our world economy will be.      

Images above can be found here. 
philanthropy, volunteer, Women for Women International

American Express Members Project

Christa Avampato

The American Express Members Project is an opportunity for American Express Card Holders, and Guests who don’t have an AMEX card, to create briefs for philanthropic projects that are then voted on to have the opportunity to win $2.5 million dollars worth of funding from American Express. My friend Amy just sent me a message letting me know that a nonprofit we have worked with has a project available for voting. “Help Women and Children Survivors of War Rebuild” by Women for Women International.  


Here’s an update on the Members Projects so far: 1190 projects were submitted and the voting continues to Monday, September 1st. From there, the top 25 projects will be put up for a final round of voting. You can search through the projects for one that interests you by topic, location, most popular thus far, or by keyword. You can vote for multiple projects and if you need more information on a project, there is a discussion forum on the site where members of the community can ask questions, gather more background, and offer up their opinions about different projects. 

A perfect balance of technology, goodwill, and financial management, it’s my hope that the Members Project will encourage other companies to handle their philanthropy in the same way that American Express is doing it. I encourage you to log on, find projects that interest you, and vote! 
election, hope, Obama, politics

What Obama means to me

Christa Avampato

I am one of those people that Barack Obama talks about all the time – I am frustrated and disheartened by politics. I feel let down by our government and its officials. I’ve long thought that there is nothing that any politician can do that would get me to believe again in our government. For me, business has been the answer. A free market economy can do much more for peace and prosperity than any government. Until now. 


Usually I don’t write about politics on this blog, though I think by my expressed beliefs and opinions it is obvious that I am a liberal. Until this year, I have never belonged to a political party and I have never made a political donation. After 8 years of watching us go down the wrong path in every area: education, healthcare, foreign relations, the economy, the environment, I couldn’t be an “NE” anymore and there’s no way I could ever be a Republican. 

So I became a Democrat and I voted for Hilary Clinton in support of a woman whom I very much believed would fix healthcare, an issue that I have grown increasingly passionate about since my mom was diagnosed with breast cancer nearly two years ago thanks to advanced technology that found the smallest of tumors and treated it effectively. 

I have always liked Barack Obama; I have read his books, and now that he is the nominee, I support his efforts whole-heartedly, with my money, with my writing, and with my time. After hearing his speeches, I cannot help but feel hopeful, and it has been so long since I felt that sense of hope in our government that I barely recognized it when it hit me.  

I believe that he is like the greatest of stage directors – honest, passionate, and unifying. He listens and speaks with conviction, not stating opinion as fact but making his case to bring seemingly disparate parties together. He’s decent and fair to the point that he softened the sharp edge I develop every time I hear the word “politics”. He makes me feel like we can and will be safe in this uncertain world. I feel his energy through the TV and in the people who support them. He may be our first President in a very long time who gets that leadership is about service, not ego. 

He has already moved mountains by motivating millions of people like me around the world to get interested again in our government and the people who run it. And if he can do that, imagine what he’ll be able to do as our Commander in Chief? To me, he is a rock star in every good sense of that word. He makes me proud and optimistic, and in this day and age that is exactly what we all need. 
China, economy, friendship, Olympics, simplicity

What no one tells us about China

Christa Avampato

Last night, my friend Allan and I had dinner at Barbuto, an Italian place in the West Village that I have been meaning to try for a year. Allan is going away for 6 months – off to Singapore for work. I’m a little jealous of Allan – part of me misses flying off to a new place every week. And then I remind myself that I should be careful what I wish for.


Allan is one of my dearest friends from business school. If you had to 5 people from your life who were cheering for you, you’d want Allan there. His loyalty to his friends is something to be admired. And his work ethic would leave any American student in disbelief. He got an MBA and a half out of Darden; he put the rest of us to shame. Usually Allan and I talk about books and work ad what every crazy little projects that are taking my time these days. But last night turned to the topic of romantic relationships. Allan is confused by women. I smiled. 

Allan explained to me that in China, things are not complicated. Love included. People live a simple and diligent life. In a planned economy, there isn’t all this choice that we have here in the U.S. Nothing is really all that trying. An absence of angst.

And now when I reflect back on those Olympics Games and those inspiring, creative beyond measure, ceremonies that preceded and closed them, I understand how they came to be so precise, so perfect. They were singularly focused, the entire nation. They are unencumbered by a multitude of choices and complications. 

Now, I’m not advocating for a planned economy. I’m saying that we have more to learn from the Chinese people than we ever imagined. Their creativity and their passion is built around simplicity. And the question I’m left with is I wonder if we, as Americans, could get out of our own and get focused. It might be out only hope out of so many problems that are plaguing us.  
celebration, grateful, thankful

21 Ways to Celebrate Life

Christa Avampato

A woman named Nancy Rothstein lost her son Josh very suddenly. Once a year Nancy adds a new way to celebrate life to her growing list – one suggestion for every one of Josh’s birthdays. I received the link to the list today – it’s now at 21 items – and I spent my commute home thinking about how I celebrate life and ways in which I’d like to celebrate life. Here’s my list for every birthday I’ve celebrated:


1.) Buy an ice cream cone on a sunny day and walk through my neighborhood 
2.) Listen to my favorite songs and repeat them as many times as I want
3.) Write
4.) Spend time with friends I adore
5.) Explore a NYC neighborhood I’m not familiar with
6.) On a rainy day, I hole up in my apartment with good food, a good movie, and never change out of my PJs
7.) I walk through my favorite area of Riverside Park and linger there as long as I want
8.) Watch re-runs of my favorite sitcoms
9.) Read the latest issues of my favorite magazines cover to cover
10.) Toil in the little shops in my neighborhood
11.) Play with a dog
12.) Practice yoga
13.) Travel abroad on my own
14.) Meditate and remind myself of all the reasons I am grateful for my life
15.) Savor a good meal slowly with good company
16.) Take care of a plant
17.) Call an old friend I haven’t talked to in a while
18.) Dance around my apartment
19.) Paint a watercolor while sitting in a beautiful place
20.) Try something new that scares me
21.) Clean my apartment – I don’t necessarily like the task but I love the result
22.) Spend the afternoon with a good book
23.) Visit one of the amazing museums in NYC
24.) Get a pedicure
25.) Volunteer my time with an organization I care about
26.) Recycle
27.) Don’t money to a charity I believe in
28.) Light a candle, say a prayer
29.) Work on a home-improvement project
30.) Remain conscious of my breathe
31.) Watch live music
32.) Take photographs

Click here for image above. 
change, habit, happiness, innovation, routine

Change for Notice

Christa Avampato

I had dinner with my friends Chas and Amanda over the weekend and we got into a discussion about the importance of change. On Friday I needed to stop by the post office in midtown and it would be best for me to take the ACE to Times Square. I couldn’t recall where I’d seen the ACE sign though I know I see it everyday when I got off at the subway stop at work. Turns out it’s actually the same stop that houses the 23 (my line) and the ACE. Everyday I look at that sign and couldn’t recall the ACE symbols. Chas was telling me that at his former job they would change the colors of important signs around the office so people wouldn’t get numb to seeing them the way I did with the subway. 


On my way home from dinner I thought about the comforts and dangers of routines. How quickly we can get used to circumstances the way they are and grow apathetic to them to the point where we don’t know how we got from point A to point B. We stop being present and fall into this mental fog that clouds our ability to fully experience our lives. And that fog is heavy to lift, and diminishes joy. 

I’m wondering if there is a time for routines and a time for changing everything up. Are routines ever good for us? Do we have to recognize that they serve their purpose for a short period and then we have to break from them and find a new way? Is renewal critical to happiness?
art, museum, New York City, Whitney Museum

Buckminster Fuller

Christa Avampato

I went to the Whitney today with friends Dan, Steve, and Liane. It was our inaugural museum / dinner quarterly outing. (As just decided by Steve at the conclusion of our time at the Whitney.) Dan and I had been planning to go to the Buckminster Fuller exhibit for a good 6 weeks and finally our schedules aligned today. Luckily Steve and Liane were free as well. 


Fuller is an interesting guy, though after an hour long tour by a woman who is clearly a scholar and viewing close to 100 pieces of his work, I’m still not sure if or how he is relevant to the art and architecture worlds. Entirely self-taught, he can’t be called a designer, architect, or engineer. (Leaving me highly skeptical about his relevance to begin with.) At 32, the age I am now, he had an epiphany that rather than commit suicide by drowning himself in Lake Michigan, he would spend his time as a guinea pig of design, throwing out crazy ideas one after another and seeing if any of them stick to help improve the quality of life on this planet. Hmmmm…I am growing more skeptical by the minute. 

Fuller was very concerned with a handful of concepts and activities: marketing and branding, developing a design language all his own, optimism under all circumstances, and the state of the human condition. Now I’m growing a bit more interested. And then two other facts really pulled me in: he did not give a lick about the historical preservation of architecture (he cared only about the futuristic city) and he was so obsessed with the ideation / prototyping phase of a project that none of his ideas ever made it to market. 

As someone who loves the history of architecture and often spends days walking around a city just looking at buildings, I’m horrified that anyone in this field would ever admit to not caring one way or another if any architecture is ever preserved. And then I considered how many people I know who love thinking up ideas with no ability / desire to execute them. I like endings; I enjoy completing projects and reveling in the analysis of the outcome. (Perhaps that’s because I was born a Pisces, the last sign of the zodiac.) I cannot imagine anyone loving to think up ideas for ideas’ sake and not doing what it takes to see those ideas realized first-hand. To say you are a visionary with no ability to operate is like saying you would enjoy the company of other people if only you didn’t love to hide in your apartment. A million good ideas have no relevance if you don’t have the inkling to make them come to life. Or do they?

My friends and I left the exhibit interested and confused. Why on Earth would the Whitney devote an entire floor to a man who couldn’t get things done? I thought about this on my walk to dinner. This sliding scale of a man, equal parts genius and crack-pot. This man with no formal training who has talents that defied any kind of definition. A man without a community. 

I wonder if it is people like Buckminster Fuller who provide the shoulders for us to stand on to do great things after him. He could see that building environmentally sustainable vehicles and communities would be important, even if he didn’t have the ability to get them built. He could see that we were building so much manufacturing capability in this country that someday those resources would have to be used in new ways such as green energy production. So the question becomes can someone else with more energy and organization pick up the good points of his ideas and run with them to create something that benefits humanity in a tangible way? Maybe that is his lasting legacy: he confused, inspired, and infuriated us so much that people picked apart his ideas and salvaged the pieces that could be brought to life with a little ingenuity and a lot of hard work. Not a bad legacy for a man who almost ended it all at 32 on the shores of Lake Michigan. No bad at all. 
productivity, time, to-do lists, work

In Praise of Emptiness

Christa Avampato

I’m looking at my to-do lists for the weekend. 23 items, some of them time consuming. And this is just a typical low-key weekend for me. No traveling, I’m not hosting any event, none of the tasks require advanced preparation. 23 items – exactly who do I think I am that I can finish a first week of a job, jam pack my weekend, and be bright-eyed and bushy-tailed for Monday morning?


This week in the New York Times, there was an article entitled “A Place and an Era in Which Time Could Stand Still“. It discusses the need to let kids have some time with nothing to do during summer camp rather than cramming activity after activity into their days. And this consideration is worth a look for adults, too, especially those engaged in creative pursuits. We need time to let our task-master minds unwind if we are to get at our best creative thinking. It’s buried beneath all of our to-do lists and action items.     

Why do we keep doing this to ourselves? Why are we obsessed with the need to be productive at every moment. Our European neighbors have a way of looking at life that is practically the antithesis of the American view – they enjoy life and the people around them. They savor the experience of life and the simple happiness that comes from lingering over a cup of coffee and a good book in an outdoor cafe. We chug the coffee and speed read the book in a packed subway car. Is it any wonder that we are dealing with so many health issues and a general lack of enjoyment in this country?

Recognizing this need to unwind, the editors at Real Simple Magazine put together a 14-day stress detox program. I looked for an on-line link but the list is only available in print and includes things like taking time to be grateful and investing a little time in gardening of any kind, even if it’s just a windowsill house plant. It’s well worth the look with one caveat – I would recommend stretching out the changes and enjoying them, reflecting on them, and fully ingesting their meaning and power. The last thing we need is another deadline and a another item on a rushed to-do list.   
career, dreams, friendship, work

Getting to what’s possible

Christa Avampato

Considering the possible alongside the impossible is one of the joyful dichotomies in product development. The excitement bubbles over when you begin to consider, and help others consider, what it would take to remove those two tiny letters, “im”, from the latter. Put another way it’s the commitment of individuals – I am (I’m) going to remove them, and help others do the same.

Yesterday, I had dinner with my college friend, Chris. I hadn’t seen him in 10 years! He’s now at Carnegie Hall working on the international education exchange program. And along the way we have both become interested in technology as a way to communicate art, and we got into a long discussion about vision and funding, whether that funding comes from donors for a nonprofit or from sales and investors for a for-profit company. Money can and often in time does follow vision. The opposite does not work. No leader can gain vision by having funding, and any leader who thinks (s)he can or should progress in that order is setting himself / herself up for a rude awakening.

And yet, it happens all the time. Organizations lose their way. Companies forget their core customer or core competency in favor of some hot trend or a fervent desire to just grow and make as much money as possible. It might work in the short-term; in the long-run failure is nearly certain. In the case of vision, an ounce of prevention is worth a least a pound of cure. So how do we, as individuals and as organizations, stay true to who we are and keep our vision front and center?

I have a few ways that I maintain my vision for my life. I have the great gift of being able to delude myself for a very short period of time (about 60 seconds several times per year). On occasion, I take a minute (literally) and imagine what I’d like to be doing, right now, if money didn’t matter. If I’m doing something radically different, chances are I’m on the wrong track. My writing helps – in print, it’s much harder to lie to yourself. We have this built-in filter that does not allow us to put falsehoods to paper without feeling really awful about ourselves. I also consider my level of sleepiness. While most people may consider their sound sleep to be a good sign, if I’m feeling worn out at the end of the day, sleeping dead to the world, something is terribly wrong. If I’m energized and ready to go 20 hours a day, then I know good stuff is happening.

And in recent months, I have thought a lot about one other remedy. I am still mourning the loss of Tim Russert, especially as this election grows closer and closer. I still flip on the Today Show and expect him to be there guiding us, coaching us along. And the sentiment that everyday he woke up as if he’d just won the lottery sticks with me. I think about people like Tim, people I admire and look up to, and consider whether or not I’d be proud to tell them what I’m doing with my days if I ever had the chance to meet them. In short, I’m trying to win the lottery of life everyday, and trying to take as many others with me as possible. That’s my vision.

friendship, New York City

Public Transportation and Old Friends

Christa Avampato

On Sunday I drove to East Haven, Connecticut – my last drive in my car. I took it to Carmax for a painless 45 minute selling process. Slightly above Blue Book Value, check in-hand. I took a cab to a train (which broke down, delaying me another hour) to a bus. I had forgotten how sensitive my stomach is to jerky motions on a bus or train and I got sick on the sidewalk as soon as I got off the bus (a truly New York moment) and then was sick all night, too. Not an ideal situation the day before starting my new job. Welcome to the ups and downs of a public transit girl’s life.  


The one saving grace of last night was that my dear friend, Mark, is in town rehearsing for a show and he is staying only a few blocks away. We used to spend a lot of time together when we worked on The Full Monty. And when I saw him yesterday, despite my queasy stomach, I was grinning from ear to ear. And despite the fact that I haven’t seen him in 4 years, we picked up our friendship right where we left off. Laughing and talking with the ease of old friends. 

Visiting with Mark reminded me about beginnings and endings and cycles in our lives. I used to think that I’ve had three constants in my life in recent years: my cell phone number, my mom, and my car. Now, I’ve traded in that car for a subway card (and a hefty supply of Dramamine). That leaves me with my cell number and my mom, both of which I am glad to have. And my time with Mark reminded me of all those people who have made such a difference in my life, even if I don’t get to see them all the time. 

Even across distance and time, there are those people who keep cropping up, who stick with us despite the hectic nature of our lives. Just knowing they’re out there, that all the memories that we have of them and they have of us keep the best parts of us alive and well, makes each day a little easier to get through. And these people, these angels in my life, seem to re-appear when I need them most. Just when I am setting off on a new adventure, like my new job, or trying to get through an ending. These people keep the cycle going, and consequently keep us moving forward.