Everyday we create workarounds, conventions that help us get through the day by literally working around difficulties. Most of the time it’s safe to assume that these adjustments we make are simply things we must do get through the day, to get our jobs done, to take care of our family and friends. “Everyone does it,” we tell ourselves.
Workaround get tough when they become the default action, when we do them because it’s easier to create workarounds than it is to fix the problem that’s causing the workaround in the first place. May take a little more time, a little more money, but if we can avoid conflict, we’ll do it. No matter how confrontational people may be, it’s in our nature to avoid situations and actions that cause harm.
The problem with developing and fostering these conventions is that there is no progress in that. If a system is broken and we create a method to deal with what’s busted rather than fixing it, we get stuck. It’s as if we cannot move past this short-term solution. And then the system proceeds to get broken further until it’s so bad that we need to develop a workaround for our workaround.
One of my past employers had board meetings several times a year, scheduled well in advance. There was no process in place for preparing for these meetings. Without fail each time it was absolute mayhem scraping it all together. Everyone would end up completely frazzled, hating each other, pointing fingers at who should have done this and who should have done that. Then a few weeks would go by, follow-up would fall through the cracks, and in a few months time, the vicious cycle would repeat itself. Everyone involved developed their own workarounds to just “get by” because there was no leadership anywhere in the line. No one owned outcomes, so no one owned the process.
This isn’t just a workplace phenomena. We can apply it to our holiday shopping patterns, our summer vacation planning (or lack there of). School assignments. Our nagging to do lists. That home repair we keep meaning to make. Workaround have a nasty habit of making friends with passive aggressive behavior and procrastination, mounting into the perfect storm. Once we get used to doing workarounds, we feel we deserve some sort of recognition for our how hard we’re working and the extra care we’re taking to get our jobs done, despite the fact that the system we’re compensating for is riddled with problems.
Now think about this – channel all of the energy and effort we put into workarounds into actually fixing the system, once, so we don’t have to keep repeating the workaround and so that we can move forward. High anxiety. Discomfort. Short-term losses of some variety. Sure. Any system or process, in order to be designed right and function properly, has to take the long view.
I know that many times fixing what’s broken is more difficult than just stepping over it for now. I know it’s tough; I know you don’t want to do it because you don’t have enough time right now, nor enough money, energy, or patience. Get it done. Systems and processes don’t fix themselves; they won’t go away just because you ignore them. Eventually they will rear their ugly heads and better to deal with them while they’re small and contained rather than have to fix them once they’ve created a gangly mess down the road. Daley Carnegie said “Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.” Just make sure what the things you’re doing will add value, real value, down the road.
Published by Christa Avampato
IN BRIEF
Author, journalist, digital product manager, and licensed New York City tour guide. Creator and host of NYC's Secrets and Lies. Alumna of the University of Pennsylvania (BA), the Darden School of Business at the University of Virginia (MBA), Arizona State University (Biomimicry), and the University of Cambridge (MSt in Sustainability Leadership).
I build digital media platforms, report on urban climate resilience and biodiversity, and produce live narrative experiences that connect communities to history, nature, and place.
THE DEEP DIVE
My work centers on a single thread: building systems and stories that foster deep connection to our shared world. Across digital streaming, environmental reporting, and live civic storytelling, I design experiences that help people understand complex ideas and the environments around them.
DIGITAL PRODUCT STRATEGY & MEDIA LEADERSHIP
At Carnegie Hall, I serve as Digital Product Manager, leading product strategy, operations, and technical delivery for the video streaming platform Carnegie Hall+. I translate artistic mission into scalable, high-performance streaming architecture that reaches audiences globally. Previously, I led agile product and delivery teams across operations and compliance at American Express, managed Broadway theatrical productions and national tours, and guided strategic initiatives across cultural institutions.
ENVIRONMENTAL JOURNALISM & AUTHORSHIP
As a freelance journalist, I investigate how living systems, urban infrastructure, and human culture intersect. My reported features on urban decarbonization, biodiversity, coastal resilience, and biomimicry appear in publications including Smithsonian Magazine, The Washington Post, Mongabay, Natural History Magazine, and Foreign Policy Magazine. In fiction, I write the Emerson Page young adult novel series, alongside upcoming historical fiction and nonfiction works on New York history, mythology, and human resilience. I also write Togetherhood, a LinkedIn newsletter focused on urban ecology and community restoration, and co-host the podcast Frameworks in the Wild.
LIVE EXPERIENCE & CIVIC STORYTELLING
As a licensed New York City tour guide and live event producer, I transform urban landscapes into shared narrative encounters. I created, produce, and host NYC's Secrets and Lies, an interactive live storytelling series staged across cultural landmarks including the New York Transit Museum, the South Street Seaport Museum, and the historic tall ship Wavertree. I also design and lead site-specific walking tours exploring coastal ecology, food history, and neighborhood evolution, often with partners at Climate Week NYC and the Natural Areas Conservancy.
DOUBLE OR NOTHING MEDIA
Through my independent production studio, Double or Nothing Media, I develop ventures across media, ecology, and public history:
Digital Products & Strategy: Architecting scalable digital platforms, streaming experiences, and operational models for mission-driven institutions.
Environmental Reporting & Publications: Delivering long-form reporting, books, and newsletters grounded in climate resilience and regenerative design.
Site-Specific Live Storytelling: Producing immersive live shows and educational walking tours that engage public audiences in community history.
CONNECT
Website & Production Hub: doubleornothingmedia.com and christaavampato.com
Newsletter: Togetherhood on LinkedIn - linkedin.com/newsletters/togetherhood-7273771832221089792/
Instagram & Threads: @christarosenyc
Emerson Page Novels: emersonpagebook.wordpress.com/
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