I’m maladjusted and happy about it. Last week, Charlie Judy, the author of HR Fishbowl talked about Dr. Martin Luther King’s encouragement of maladjustment. He didn’t want anyone to be happy and content with the way things are. He never wanted us to adjust and accept things just as they are. He wanted us to keep striving to make things better. Our discontent, our maladjustment, improves the condition of the world.
Jerry Sternin of the Positive Deviance Initiative had this same philosophy. He pushed us not just to think different, but to actually act different and learn as we go. With this attitude, he brought better nutrition to millions of people in Vietnam. His small, heartfelt inquiries and actions changed the course of that nation.
Toyota believes the same thing. In business school, we studied the Toyota Production System (TPS), the secret sauce that made Toyota a global brand. Developed by Sakichi Toyoda, two of the greatest beliefs in TPS are the empowerment of the individual to make improvements and the idea of continuous improvement. Nothing is ever perfect; nothing is ever 100% as it should be.
This idea might be overwhelming at first, though let’s take a moment and see if we can find the bright spot. If everything can be improved, then there is always interesting work to be done that is useful and helpful. Incremental improvement is the focus of Dr. King’s maladjustment philosophy, Jerry’s Sternin’s initiative and the TPM, so even small steps are worthwhile. We don’t need to be paralyzed by the pursuit of perfection because perfection is never going to happen. We can instead be motivated by a desire to improve.
I just began reading Whatever It Takes, the latest book about Geoffrey Canada’s triumphant organization, Harlem Children’s Zone. Canada’s work is one gigantic bright spot in the field of inner-city public education. He is someone who embodies the idea of maladjusted positive deviance. In 2009, President Obama put forward funding and support to have HCZ’s paradigm replicated all over the country. Canada’s incremental improvements to Harlem over the course of several decades will now be levered up to create lasting, positive change for children throughout the US. He’s one individual with passion and determination. His is a bright spot worth replicating in our own lives, in our own way.
Jerry Sternin, Dr. King, and Sakichi Toyoda are smiling down on us. We’re living their legacy.
Christa Avampato 