business, education, social change, social entrepreneurship, Stanford

My Year of Hopefulness – John Sage and Pura Vida

“As co-founder and CEO of Pura Vida, John Sage has helped Fair Trade coffee – coffee purchased at a price that is fair to farmers – become a regular at U.S. breakfast tables and cafes. At the same time, he has helped better the lives of people in coffee-growing regions. In this talk, Sage discusses how Pura Vida uses every aspect of its products, processes, and profits for social good. He also outlines how the company works to improve the health, educational opportunities, and psychological outlooks of children and families in coffee-growing countries. Sage talks more broadly, as well, about how a new generation of socially minded organizations is producing meaningful, sustainable, and lasting improvements to our world.” ~ From Stanford’s Social Innovation Conversations website


I listened to John’s talk recently and was inspired by his story. After leaving business school, he went to the Pacific Northwest to work for a tiny software company named Microsoft. He went on to other consulting gigs at places like Starbucks. Throughout his career, he kept up his friendship with Chris, a business school friend who went back to Costa Rica after graduation to work in the field that would become social entrepreneurship. It is through this friendship, John’s success is the corporate world, and Chris’s connection to the poor in Costa Rica, that the idea of Pura Vida was brought to life. 

During the conversation, John tells a story about a woman who came from Costa Rica to Seattle University to tell her story. She, her husband, and her children had only known a life of picking coffee. Her children didn’t go to school – the family needed them to work so the family could survive. With the fair price that Pura Vida pays for the coffee on the plantation where they work, she and her husband could earn enough money to support the family, allowing her children to go to school. She had a wish for them to continue their education and perhaps to have the opportunity for college that all of the students in the audience at Seattle University have. Prior to Pura Vida, this dream was not even conceivable, much less possible.

The cost for this kind of dramatic change in a child’s life is an extra buck on our cups of coffee. On my Con Edison bill, I give an extra dollar a month to go toward a fund that helps people who struggle to pay their own electric bills. My dollar alone doesn’t help much, but together with thousands of other people it makes an enormous difference. When I go to Barnes & Noble to buy a birthday card, I have the opportunity to purchase a UNICEF greeting card so that a portion of the sale goes to UNICEF. The same can be said of hundreds of other products we purchase regularly. Our tiny purchases in this country have huge implications around the world. And we make most of these purchases without thinking, without even acknowledging that we have an opportunity every day to choose and create social change. With this kind of widespread collective impact, these small decisions are worthy of more of our attention.
apple, business, economy, education, evolution, Google, history

My Year of Hopefulness – Measure what’s relevant

There is all kinds of advice out there in the media ether on how to survive this latest economic downturn. What to do with your retirement investments, how to manage stress, even how to talk to your kids about what’s happening. And it’s great advice on surviving, though very few people are talking about how to thrive in this current state of affairs. And why should they? I mean who thrives in a desert, right? 


Actually, a lot of life survives in a desert climate, and in this economic desert we would do well to think about how geographic deserts burgeon with life, mostly below ground and on a small scale. It involves taking a lesson from Darwin and adapting to change. And I don’t mean adapting for right now and then looking forward to going back to the way we were before. Survival of the fittest doesn’t mean changing for the short-term and going back to our same old ways somewhere down the line. The dinosaurs are not coming back. Ever. And neither are Lehman Brothers or Bear Stearns to name just a few. Investment banking has all but vanished from Lower Manhattan and if you don’t believe it go see for yourself – take the subway down to Wall Street and have a look around. It’s eerily quiet and desolate. There are a lot of cavernous, columned buildings standing empty. These are the modern day dinosaurs. The meteor has struck, and it changed everything. 

With the economy top of mind for nearly everyone, I hear a lot of people throwing around phrases like “the market is way down” or “the Dow is plunging”. I some times wonder if most people actually know what that means. The Dow is a set of 30 companies that are considered fairly stable, prosperous, large companies. Or at least they used to be stable and prosperous. Take a look at the list. It’s not a pretty picture of America: Caterpillar, General Motors, Citigroup. (Notice the absence of companies like Google and Apple.) Should we judge our economic future on these kinds of companies? Doesn’t sound like a wise idea to me.

I’m not an economist. I do have an MBA and I was an economics major in college. I was also a history major in college, and the one thing history shows consistently over time, as does biology, is that things change and in order to survive and thrive we need to adjust. Permanently. None of this “we just need to ride out this latest cycle until things get back to normal.” This is the new normal – change. Radical and rapid. And I think it may be time to dump the Dow as an indicator of our future. To keep it is analogous to judging the future of life on Earth by the fate of the dinosaurs. 

We need a new perspective. Going forward, it will be small businesses and entrepreneurs that drive innovation and prosperity in our country. And this is a reason to rejoice. For the past few years, we have talked about the rise of the individual and personalization. Little did we know at the time that this trend wasn’t just about ipods and Facebook. It will serve to underpin our entire economy in drastic and never-imagined ways. 

Change is never easy. There will be casualties in the process: big companies will go under, there will continue to be layoffs, and individuals will have to re-frame their lives. The longer we resist that re-framing, the worse off we will be. Rip off the band-aid and accept that change has arrived and will continue. It’s time to we get to work and figure out how we are going to adapt and learn how to survive and thrive in the new economy. Stop lamenting what was and look forward to what we can have a hand in building.       
books, environment, friendship, nature, yoga

My Year of Hopefulness – Winter Cocoons

My friend, Monika, was telling me about her recent spell of wanting to remain on her couch as much as possible. Though she likes the winter weather, this season she’s felt the need to hunker down and stay inside. I’ve been feeling the same way. It reminded of a story I like to read several times over the winter. It’s only one page, written by Nina Zolotow in Rodney Yee’s book, Yoga the Poetry of the Body.


Nina writes about her time in Ithaca, New York. Her neighbors had this incredible garden and the summer time lunches they would spread out in their backyard transported her to Tuscany. These lunches would always end with beautiful, fresh black figs from the neighbors’ garden. There was a massive fig tree in the middle the neighbors’ yard and she couldn’t understand how that tree would survive the rough upstate New York winters.

She finally got up the courage to ask her neighbor his secret. It’s very simple – after all the leaves have fallen, he severs the roots on one side of the tree, folds the flexible trunk down to the ground into a ditch he digs, and covers it with soil to rest, warm and safe, until Spring arrives. I think of this story all the time during the winter season.

Winter is a time of incubating, of resting and recouping, of letting ourselves get comfortable with peace. It’s a cycle. Monika’s cocooning really is a natural reaction, one we all should have. We burrow in to reflect on what’s happened to us in the more hectic Spring, Summer, and Fall. And we plan – for warmer days, for greeting friends when the sun comes out again, for reintroducing ourselves to the world when our surroundings take on that brilliant green hue again. 

For this next month or so of winter, I want to have that fig tree always in my mind. I want to imagine myself resting and regrouping, healing and soothing my tired soul, mind, and heart, gearing up for the best Spring of my life. 

The photo above can be found at here
communication, management, relationships

My Year of Hopefulness – Get a Leg Up by Backing Down

I get frustrated with high-strung, territorial people. They’re a little too much for me. I don’t understand them. During a recent lunch, I was talking to one of my mentors about a few people I’ve interacted with that have these unfortunate character traits. I have been struggling to find a way to get along with them. It seems that what ever I say or do, I always come out on the losing end of the deal. 


“You have to disarm them,” my mentor said. “They are fearful people. And if you meet them with any kind of resistance, they become more fearful. And more territorial. And more high-strung.” 

“So how can I win?” I asked. “Just back down,” she said. 

I was skeptical. I’m a “throw it all out on the table and sort through it” kind of person. That doesn’t work with high-string people. The truth is scary to them, especially when presented with extreme honesty. Though I don’t like doing this, I understood today that with high-strung people you have to take away the argument. Completely. I would prefer to just have a healthy debate, make a decision, and move on knowing we all said our piece, held hands, and jumped together. Won’t work with high-string territorials. So I have to find a new way. 

Today one of these people phoned me up after sending a particularly rude email telling it was my responsibility to do something. She kindly cc’d me while responding to the person asking her for a favor. I was mildly irritated but I wanted to follow my mentor’s advice and take away the argument. So I replied that even though I wasn’t quite sure it was my responsibility to do this particular task, I’d be glad to help. No problem.

Rather than just washing her hands of the event and moving on knowing I’d do the task, she felt the need to call me and say that if I didn’t really think it was my responsibility, she’d take the task because if it was really her responsibility then she wanted to do this. (You can imagine my patience wearing thin with this kind of conversation.) So I let her talk herself round and round in circles and once she came up for air, I told her I’d be glad to help with the task or glad to turn it back over to her, whatever she preferred. In a huff, she hung up. 5 minutes later I got an email saying that she’d take care of it. My mentor’s advice worked. 

This was a good lesson to learn. While we all have a normal method of operation, it’s important to remember that our method doesn’t work with every kind of personality. We have to adjust our approach and craft our communications carefully and creatively depending upon the audience. If we are our own brand, then we must remember that our messaging needs tweaking depending upon what we want to accomplish with whom. It’s not easy and it takes patience and practice. Once we get the hang of it, this method saves us a lot of frustration, time, and once in a while it might even clear some items off our to-do list.  
Examiner, gaming, technology

BreakAway Ltd. on Examiner.com

There are a lot of video games out there that put the player right into the middle of energetic battles, guns a-blazin’, jets flying high and fast. It is a natural fit that video games could be used as simulations to train our military. Founded in 1998, Maryland-based BreakAway, Ltd. develops games to train our military though that’s only the beginning. They have also games to help train people in the areas of Homeland Security, Healthcare, Social Change, and Corporate Training. 


To read the article in full, please click here.
family, forgiveness, sports

My Year of Hopefulness – Larry Fitzgerald

During the Superbowl, most fans are watching the game, shoveling own nachos, washing the nachos down with large quantities of beer, and keeping their eyes on that eye-shaped leather ball. I spent the entire Superbowl thinking about Larry Fitzgerald


Tiki Barber interviewed Larry Fitzgerald, the 25 year old wide receiver for the Arizona Cardinals. The interview was first aired in the pre-Superbowl coverage, and then again this morning on the Today Show. In a very personal interview Fitzgerald talks about his mom’s battle with breast cancer. He and his mother were fighting shortly before she passed away and he missed the opportunity to say good-bye to her. 

Despite the fact that Tiki Barber tried to turn around the mood of the conversation, Fitzgerald was steadfast in his belief that he would always regret his lack of forgiveness for his mom. He said that it hangs over him daily. He had a hard time imagining that his mom was looking down on him and feeling proud, even though his father, a sports writer, insists that he must get over the regret and think about all of the good times they had together as a family. 

The story is a tear-jerker. I had a hard time watching it and at the same time couldn’t seem to tear myself away from it. I understand the feeling. I didn’t say good-bye to my dad even though I knew he was passing away – I just couldn’t bring myself to forgive in time to make that trek to the hospital. It took a long time to get through that — and for many years it did seem that all of my accomplishments, big and small, didn’t add up to much because I had done this horrible thing as a confused teenager. I refused to forgive in a timely fashion and then deeply regretted my actions for a very long time. So how on Earth can there be any hope in this?  

Forgiveness is a funny thing – you can’t make yourself forgive and you can’t make anyone else forgive you. Once you have it, really have it, it’s yours for life (at least for the specific reason you wish to be forgiven). It’s elusive – it doesn’t come when called, it may take a few steps toward you as you stretch out your arms to reach for it, and then it can vanish into thin air. Though if you wait patiently and tend to the other parts of your life with care, concern, and gentleness, one day forgiveness shows up on your doorstep and invites itself inside, no questions asked. 

The hardest thing we do in life is ask someone to forgive us for something we’ve done wrong. It’s a humbling experience, and I will admit that it’s one thing I’m not very good at. Larry Fitzgerald’s story gave me hope that for others out there like him, feuding with loved ones, that they will be inspired to take that difficult step toward asking for forgiveness and forgiving others. I am certain that Larry’s mother is very proud of him and has completely forgiven him for their arguments before her passing. What Larry needs to do now is forgive himself — and by sharing his story, I think forgiveness will find him.      
corporation, legal, technology

My Year of Hopefulness – LegalZoom

I’ve been doing some research on starting a company as I seriously begin to explore the world of entrepreneurship. What I’m finding is that it’s easier than ever to get your own business up and running. The paperwork, legalities, and payment systems used to be such a hassle that it would deter many interested in getting their own business going. Services like PayPal have made the payment conundrum a near non-issue. But those pesky legal issues persisted, until now.


Today, I saw a television ad for a company called LegalZoom. It is an internet-based company that claims to make filing legal paperwork such as LLC, 501(3)(c), trademarks, patents, copyright, etc. easy as filling out a simple questionnaire. I was skeptical but curious because the prices quoted on the commercial were so affordable. 

Well-organized and straight-forward, LegalZoom has everything a new entrepreneur needs to get going and keep going from a legal perspective. (They also have personal legal services as well such as will and trust set-up.) They also have an education center on-line and there are customer service reps on-hand as well, real live people you can call without worrying about billable hours. If I was a lawyer, I’d be worried. 

There will always be attorneys for complicated legal issues that require personal attention from an expert. If we’re just talking about moving paper, mostly of the boiler plate variety, the days of $500 an hour attorneys may be over.   
career, economy, finance, hope, job

My Year of Hopefulness – What to do with that $18 billion bonus

There’s a lot of buzz about the $18 billion that financial firms paid out after requesting and receiving TARP funding. Both President Obama and Vice President Joe Biden were outraged and very vocal about their opinions on these bonuses – they don’t like them. My friend, Jon, has a close friend at one of these financial firms. She just received her bonus in her paycheck this week and has been grappling with a lot of guilt for having it. 


After months of watching her friends be escorted out of the building following round after round of layoffs, she’s not sure what to do with this money. She spoke to her boss about the ethical dilemma she’s having with this money and the conversation was met with confusion, anger, and frustration. She tried to ask some co-workers about it, and she found little support for her beliefs. At a recent company meeting, she raised her hand and asked about the justification of the bonuses when the company had asked for and taken so much taxpayer money in the past few months. Again, no fruitful conversation. No one had an answer to her question, and no one had any interest in even listening to her concerns. 

As always, Jon listened patiently to his friend and considered her options of what she might do with this bonus money:
a.) she could give it back, though given the lousy track record of the bank’s management in recent months that doesn’t sound like a good idea
b.) she could donate the money to a nonprofit
c.) she could just keep it and get over her guilt. This is unlikely – not her style
d.) she could invest it in her own future in a way that would help others 

D. – invest it in her own future was the choice that intrigued her the most. For quite some time, she has wanted to start her own company in the social entrepreneurship space. Her bonus check is large enough to be the seed money for this new venture. Of all the ways to use this money, she felt that one would have the greatest return for the largest number of people. 

This story was a great lesson for me. Jon’s friend was beating herself up over this money when a better use of her energy was right in front of her. She just needed Jon, with his outsider perspective, to point her in the right direction. There is always a way to do good.

charity, Examiner, gaming, health, healthcare, nonprofit, philanthropy, technology, video games

Hopelab on Examiner.com

I just kicked off my week-long series on Examiner.com of the use of video games in non-traditional gaming markets. First up: Hopelab, a nonprofit that uses video games to help young help fight chronic illnesses and live healthier lives. Check it out at: http://www.examiner.com/x-2901-NY-Business-Strategies-Examiner~y2009m2d1-Hopelab-video-game-takes-on-cancer